Job Application for Business Operations Specialist

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Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage's Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why This Role Matters:

We are seeking a Business Operations Specialist focusing on Financial Operations to support and optimize our global Engineering team. This person will report directly to the Senior Engineering operations Manager and will be responsible for driving key initiatives that enhance the performance, efficiency, and scalability of the engineering organization. The role will involve managing the capture and execution of OKRs, preparing high-level reports for the Executive Leadership Team (ELT), overseeing and optimizing key operational processes across various domains such as FinOps, Architecture, and Application Performance

Your key responsibilities:

Process Optimization:

Work across teams to establish and improve best practices and processes in areas like Quality Assurance (QA), Financial Operations (FinOps), and Architecture.
Identify opportunities to improve workflows, reduce inefficiencies, and enhance team productivity.
Assist in the design and implementation of scalable and repeatable operational processes across the organization.

OKR Management:

Capture, track, and drive the execution of OKRs (Objectives and Key Results) for the engineering team.
Collaborate with leadership to ensure alignment between engineering goals and organizational priorities.
Regularly assess progress and ensure teams stay focused on critical objectives.

Reporting and Metrics:

Have obsessive attention to detail and the ability to quickly notice at a glance that the numbers “don’t make sense”.
Prepare and present high-level performance reports to the Executive Leadership Team (ELT) that highlight key metrics, trends, and insights across the engineering department.
Drive data-driven decision-making by developing actionable insights and improving visibility into team performance.

Project Oversight:

Provide oversight for high-visibility or strategically important projects to ensure they meet milestones, budgets, and quality standards.
Coordinate with project leads to monitor timelines, identify roadblocks, and drive resolution of critical issues.

Requirements:

5+ years of experience in operations
FinOps Foundation Professional Certification, preferably within a technology or engineering environment managing Cloud and Vendor costs.
Proven track record of managing OKRs and driving cross-functional initiatives.
Strong experience with reporting, metrics analysis, and presenting to executive leadership..
Experience in process optimization, with a demonstrable understanding of SDLC, CI/CD, QA, FinOps, and General Software Architecture.
Exceptional organizational, analytical, and problem-solving skills.
Strong communication skills, with the ability to engage and influence at all levels of the organization.
Proficiency with project management tools (e.g., Jira, Trello) and reporting platforms (e.g., Tableau, Power BI).
Strong understanding of software engineering principles and the ability to translate technical processes into business impact.
A bachelor’s degree in Business Administration, Engineering, or a related field. Advanced degrees or certifications in project management (e.g., Finops Foundation, PMP) are a plus.

How you’ll benefit:

Discretionary Time Off
Private Medical Healthcare
Pension scheme
Ericsson support line
Hybrid work
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-JM2

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.