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Senior Customer Onboarding Consultant - Enterprise

United States

Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. We are building the future of communication by helping brands like Naked Wines, Eargo, Edible Arrangements and Camp Bow Wow, build meaningful relationships with their customers through conversation—SMS to start. Voxie has been named a Top 10 most innovative technology company, and secured $34 Million in Series A funding. We're backed by top tier VCs.

About The Role

As a Senior Customer Onboarding Consultant - Enterprise, you will serve as the strategic implementation partner for Voxie's largest franchise and multi-location enterprise brands. You'll own the complete implementation lifecycle, balancing deep technical expertise with exceptional executive presence to drive successful launches across complex, multi-stakeholder franchise organizations.

This role requires someone who is polished, articulate, and professionally disciplined - someone who naturally creates structure and accountability while building the warmth and trust that turns enterprise franchise clients into advocates. You'll be equally comfortable presenting to franchise C-suite executives as you are coordinating technical workflows across hundreds of franchise locations.

What You Will Do

  • Lead complex enterprise franchise implementations from kickoff to go-live, managing multi-location rollouts, franchise stakeholder dynamics, and clear project governance with defined deliverables and accountability
  • Build trust with franchise executives, franchisees/owners and and their staff through professional presence and consistent follow-through
  • Create comprehensive documentation of franchise workflows and technical requirements that educate users and scale across franchise systems
  • Coordinate across Engineering, Product, Sales, and Customer Success teams to manage franchise-specific integrations, POS systems, and third-party vendor requirements

SMS Strategy Development & Execution:

  • Translate customer goals and sales agreements into actionable SMS strategies aligned to franchise brand guidelines while maintaining compliance
  • Design SMS customer journeys - Develop message cadences, campaign copy, audience segmentation and automation workflows for franchise use cases (acquisition, retention, promotions, loyalty, reminders)
  • Balance franchisor requirements with franchisee execution - Create SMS strategies that maintain corporate brand consistency while enabling local franchisee customization
  • Define success metrics and optimization plans - Establish KPIs tied to business goals (revenue, engagement, visits, repeat purchases) and provide data-driven optimization recommendations
  • Ensure regulatory compliance and best practices - Build compliance requirements (TCPA, CTIA) into SMS strategies and educate clients on consent management, opt-outs, and messaging best practices

 

What You Will Need

Required Experience

  • 5+ years in consultative onboarding or implementation roles supporting enterprise franchise brands or multi-location organizations (300+ locations)
  • 3+ years working with marketing technology or digital communication tools for enterprise brands in a customer-facing capacity
  • Proven track record managing executive relationships with franchise leadership and presenting to C-suite audiences
  • Experience managing complex, multi-month implementations across distributed franchise networks

Core Competencies

  • Executive Presence: You show up polished and prepared in every interaction - emails, presentations, and meetings.
  • Accountability & Follow-Through: Set clear expectations and hold stakeholders accountable without damaging relationships
  • Process-Oriented Mindset: Create clarity from complexity with systematic documentation and project management
  • Proactive Problem-Solving: Ask clarifying questions before starting work, anticipate roadblocks, and address issues before they escalate

Technical & Professional Skills

  • Expert project management with experience managing multiple concurrent enterprise franchise implementations
  • Strong technical aptitude for API integrations, franchise POS systems, compliance requirements, and multi-location data flows
  • Exceptional written and verbal communication - you write clear, professional emails and lead confident client meetings
  • Bonus: Experience at an early-stage or high-growth SaaS company

What Success Looks Like

  • Enterprise franchise clients view you as a strategic partner and request to expand across additional franchise locations
  • Multi-location implementations complete on-time with minimal escalations due to proactive management
  • Internal teams trust your judgment and documentation you create becomes the template others follow



We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.
 
If you require any accommodations throughout your interview process, please let our hiring team know and we will be more than happy to make the appropriate adjustments. 

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