Account Manager

THE ROLE

The Account Manager owns post-sale execution across all campaign types — digital media, programmatic, branded content, editorial sponsorships, experiential, social, and audio. The extension of the sales team once a deal closes: the person clients trust to protect their investment, the internal authority who keeps all teams aligned, and actively looking for the next opportunity to grow the account. Accountable for on-time, high-quality delivery. This role will collaborate with multiple teams with the media business, including ad operations, editorial, creative, legal, accounting, production teams. 

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life.

This role is located in our New York City office.

WHAT YOU'LL DO

Own the post-sale relationship

• Serve as the main point of contact for clients and agencies from verbal through wrap and renewal, building the kind of trust that makes you a natural extension of the sales team in post-sale
• Lead client communications and campaign execution via asset collection, proactive troubleshooting, reporting and performance
• Feed historical insights into pre-sale strategy for returning clients

Run flawless execution

• Manage a high-volume book of business spanning large, complex campaigns and smaller, fast-moving ones
• Act as the internal authority on each client's campaign intricacies, advising operations, editorial, creative, and production teams
• Remove blockers, enforce scope, and keep all campaign elements launching on time, minimizing revenue risk
• Lead legal conversations on terms and usage rights
• Support Revenue Accounting with billing actualization

Drive incremental revenue

• Proactively identify and pitch upsell opportunities
• Monitor performance and revenue risk in collaboration with AdOps, using strong results as the entry point for expansion conversations
• Optimize campaigns to hit or exceed KPIs, since performance is your best upsell pitch

WHO YOU ARE

• 2+ years executing high-volume digital advertising and/or podcast campaigns; agency or publisher experience preferred
• A strategic thinker who connects Vox Media's product mix to client KPIs 
• A proven communicator: clear under pressure, comfortable presenting performance to a room, skilled at turning client requests into next opportunities
• Organized and capable of juggling multiple high-priority campaigns and tasks
• Familiar with project management systems and order management systems preferred
• Fundamental knowledge of Megaphone, Google Ad Manager (GAM), and Doubleclick Campaign Manager (DCM) preferred
• Proactive, adaptive, and genuinely invested in Vox Media's editorial brands

OUR DEI COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our recruiting team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.