Executive IT Support Specialist – Team Lead

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. 

Forge the Future: Join Voyager Technologies 

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.  

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. 

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. 

Job Summary: 

Voyager is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

Responsibilities: 

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
• Design, document, deploy, and support a wide range of technologies used by the executive team
• Manage schedules and provide after-hours and weekend support when necessary

BASIC QUALIFICATIONS:

• 3+ years of experience in enterprise IT support
• 1 + years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems

PREFERRED SKILLS AND EXPERIENCE:

Privacy - Terms

• Bachelor's degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams.
• Experience with Slack, Teams, Zoom, and other video conferencing technologies
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters
• Ability to provide lightning-speed response to all executive support requests
• Can-do attitude, defaulting to "yes, we will figure out a way"
• Desire to not rest until problems are solved
• Ability to proactively test for possible failure scenarios and consider edge cases

ADDITIONAL REQUIREMENTS:

• Willing to work overtime and weekends when needed
• Ability to lift 30 lbs. unassisted

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Please click “Apply” to submit your application. 

Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence. 

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  

Minority/Female/Disabled/Veteran 

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.