Lead Client Service Representative

Are you a natural leader who thrives at the front lines of client experience? 

Veterinary Surgical Center in Vienna, VA is looking for a Lead Client Service Representative to be the steady, compassionate anchor of our front desk team. In this role, you'll do more than greet clients,  you'll guide your team through the fast pace of a specialty environment, champion seamless operations, and ensure every pet and their person feels like they're in the right place at the right time. 

VSC is a board-certified specialty referral practice serving the greater DMV area, where some of the most complex cases in the region come through our doors. Our specialists operate at the highest level of veterinary medicine — and the team around them matches that standard every step of the way. The front desk isn't just support staff here; they're an essential part of a high-performing, close-knit team that takes serious pride in the care they deliver together. If you want to do meaningful work alongside people who are genuinely excellent at what they do, VSC is that place. 

Lead Client Service Representative   

Pay range : $23.00-$29.00 /hrly based on experience and skills 

WHAT YOU’LL DO    

• Serve as the primary point of contact for CSR team members during shifts 
• Provide real-time support and guidance for front desk operations 
• Monitor lobby flow, phone volume, and scheduling efficiency 
• Support escalated client concerns with professionalism and compassion 
• Ensure all clients and patients feel welcomed and supported 
• Oversee check-in and discharge processes for accuracy and efficiency 
• Audit schedules daily for errors and gaps 
• Coordinate communication between medical teams, clients, and front desk staff 
• Ensure accurate patient records, documentation, and client information in PIMS 
• Oversee invoice accuracy and financial transactions 
• Support implementation of workflows and operational improvements 
• Train and onboard new CSR team members 
• Provide coaching, mentorship, and performance feedback to CSR staff 
• Maintain cleanliness and organization of the front desk and lobby areas 
• Assist with administrative reporting and daily hospital operations 

BENEFITS    

Our Comprehensive benefit package includes:   

• Medical, dental, and vision insurance  
• 401(k) with a total company match up to 4%, after 6 months of employment  
• Generous paid time off and flexible scheduling  
• Continuing education allowance and professional development support  
• Mental Health Resources  
• Company paid bonding leave or applicable state provided bonding leave  

Perks for Your Pets Too!  

• Because we know how much your pets mean to you, we offer special benefits designed just for them:  
• Pet Care: Discounts on veterinary services and products  
• Diagnostics: Savings on reference lab testing  
• Nutrition: Discounts on Purina pet foods  
• Insurance: Preferred rates with our pet insurance partner   

REQUIREMENTS     

• High school diploma or equivalent 
• Previous experience working as a Veterinary Receptionist/CSR is required 
• Previous leadership or lead CSR experience required 
• Strong organizational, communication, and multitasking skills 
• Ability to work efficiently in a fast-paced specialty environment 
• Must be a team player and have compassion for pets and their people 
• Experience with veterinary ezyVet PIMS software preferred 

Our culture is fast-paced, collaborative, and built around a shared commitment to exceptional patient care. Veterinary Surgical Centers is a premier specialty surgical hospital in Vienna, VA, backed by Rarebreed Veterinary Partners. Located just outside Washington D.C., it is a great place to work and an even better place to build a career in veterinary medicine.

If you are detail-oriented, take sterility seriously, and want to be part of a surgical team doing meaningful work every day — we would love to hear from you.

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.