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Staff Product Manager

San Francisco, CA

About VSCO

VSCO (pronounced vis–co) is a platform that equips photographers with the tools, community, and exposure they need to expand creatively and professionally. VSCO maintains a rich and authentic creative environment that serves photographers at all levels – preserving a home for creative opportunity, inspiration, and connection.

At VSCO, our mission is to nurture creativity so you can make it. We empower photographers to connect with other creatives and businesses with our suite of creative tools that span from mobile to desktop and across our global community. We are looking for humble overachievers and self-starters who are naturally curious, highly organized, and thrive in a fast-paced, ever-changing environment. We foster a culture of collaboration, inclusion, ambition, and progress.

About The Role

VSCO is looking for a curious and hungry Staff Product Manager to modernize and scale VSCO Workspace, a CRM that helps photographers organize and run the business side of their creative work. 

By and large, photographers need help running their businesses. This is where you come in – in this role, you will own the vision for transforming our photographer CRM into a delightful, AI-driven system of action. This means making hard prioritization calls about what to sunset, what to rebuild, and where AI creates compounding value for our customers. You will build tools and optimized workflows that support photographers’ full client lifecycle: prospecting, scheduling, contracts, payments, and ongoing client relationship management. The goal is not just to help photographers complete jobs. It is to help them build lasting client relationships and sustainable businesses.

We need someone ready to bring their deep curiosity, entrepreneurial spirit, problem-solving skills, and authentic self to the job every day. As a member of our Product Management team, the company will look to you to drive our CRM solution and its associated business line to new levels of success. You will lead close collaboration with our users, Engineering, Design, Customer Support, Data, Marketing , Finance, and Legal teams to grow VSCO Workspace to the next order of magnitude, while deepening the love people have for our brand.

This role is a mix of forward-thinking strategy, AI innovation, and user-centered product development. You’ll work at both a strategic and tactical level, turning new technologies, research, data, and intuition into THE photography CRM solution.

In This Role, You Will…

  • Set the strategic direction and roadmap for Workspace, our photographer CRM solution
  • Be ruthless about scope and priority, even when flooded from multiple angles to add more to what’s already there
  • Actively uses AI tools to accelerate research, spec writing, data analysis, and decision-making
  • Build lightweight prototypes or automations using AI-assisted no-code tools to quickly specify and test hypotheses
  • Oversee delivery of innovative workflows and features that ensure successful outcomes for our users and the business
  • Regularly speak with existing and new customers to gather insights and inform direction
  • Guide and inspire cross-functional communication / storytell for buy-in
  • Collaborate with cross functional partners to ensure cohesion across the overall VSCO experience
  • Proactively assure progress with stakeholders 

You Have…

  • 7 -10 years as a full-time Product Manager with experience building modern CRM software
  • Expanded product-market fit for a complex product that made a difference for your customer and drove business growth
  • Experience transforming an existing product and can navigate legacy constraints and existing customers with ease and finesse
  • Have a point of view on which CRM workflows AI can replace vs which it should augment
  • A strong grasp of product strategy - You can define it, get buy-in from leadership, and motivate cross-functional teams to make that strategy a success 
  • Experience identifying where AI creates genuine user value vs where it’s a distraction
  • Superb spoken and written communication skills. You can digest a very complex product and problems and break them down to the entire company in easy to understand ways
  • You are a compelling storyteller  
  • You move fast, have high level of personal ownership, and are a natural instigator
  • You’re a strong partner to Engineers, Designers, and other cross-functional teammates – understanding when it’s right to collaborate vs lead
  • You’re a great prioritizer, have strong instincts when it comes to what matters, and have experience making tough but smart trade-offs. You care about outcomes and output
  • You thrive in fast-paced startup environments where being comfortable with ambiguity and being resourceful are critical skills 

Outstanding Candidates Also Have…

  • A deep understanding of the creator economy, photography, and/or creative tooling industries
  • Experience as a founder, or equivalent level of accountability

Job Perks

  • Competitive Salary & Equity 
  • Healthcare insurance, vision, dental insurance for employees and families
  • Flexible Time Off
  • Company-paid parental, medical and caregiver leave

Why VSCO?

We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level. We believe in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.

Compensation

The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $225,000 - $245,000. Salary is one component of our total compensation package. This position also qualifies for bonuses and equity (i.e. stock options). The benefits available for this position include flexible time off, a 401K retirement plan, insurance (medical, dental, vision, life/AD&D, short and long term disability), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks are also offered for this position.

 

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