Novo

Field Software Engineer

Brazil

About the Role

 

Most support engineers wait for the ticket. You won't.

As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.

Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.

This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.

This is an in-office position based at your local VTEX office.

*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.

 

 

What You Will Do

  • Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets.
  • Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations.
  • Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed.
  • Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had.
  • Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks.

Who you are

  • Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production.
  • Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman.
  • A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it.
  • Strong communication skills: you can explain a technical root cause to a developer and to a business stakeholder in the same meeting.
  • A self-taught, proactive mindset — you ask probing questions, validate assumptions, and go find the answer.

Nice to Have

  • English (working proficiency)
  • Digital commerce experience beyond VTEX
  • SEO and front-end performance optimization knowledge
  • Degree in Engineering, Computer Science, or related field
 

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024).
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

 

Candidatar a esta vaga

*

indica um campo obrigatório

Currículo/CV*

Tipos de arquivos aceitos: pdf, doc, docx, txt, rtf

Selecionar...

We define eligibility as being a citizen, a permanent resident or a work visa holder.

Please provided these information in your local currency and considering gross remuneration.
This is an optional question, but the answer will help us to create an interesting offer to you.

(A Public Officer stands for anyone who, even if transitionally, occasionally or without remuneration, holds a position, employment or public function in government bodies, state entities or diplomatic representations, as well as in legal entities controlled, directly or indirectly, by the government or in international public organizations.)

Selecionar...

Privacy Notice
The personal data provided during this selection process will be collected and used exclusively for the purpose of evaluating and selecting candidates. By proceeding with your registration, you are aware of the collection, use, and storage of your personal data by VTEX. For further details on how your data will be processed, please visit https://vtex.com/us-en/privacy-and-agreements/hiring-notice/. You will find information on (i) how personal data is processed in VTEX selection processes; (ii) what types of data VTEX collects; (iii) your rights as a data subject; and (iv) how long VTEX processes your data. If you have any questions, please contact our DPO at dpo@vtex.com or request the exercise of your rights as a data subject at https://vtex.com/us-en/data-request.

Selecionar...

The information shared with you during this selection process is strictly confidential and is intended for your evaluation only, and it must be kept strictly confidential by you. It is prohibited to disclose, copy, reproduce or use this information for any other purpose without VTEX's prior authorization in writing. By enrolling in this selection process, you acknowledge that the improper use of the information shared with you may result in losses for VTEX, which may be the subject to remedies.

The obligation of confidentiality will remain in force even after the completion of the selection process. By proceeding with your application, you certify that you read, understood, and agree to the confidentiality terms set forth therein.

If you have any questions about your confidentiality responsibilities or need to report any violation or suspected violation, please immediately contact VTEX's designated contact.

We appreciate your cooperation in protecting and preserving VTEX's confidential information.

Demographic Questions

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Additionally, this is not public information, meaning that it will not be shared to your recruiting team nor interviewers.

Selecionar...
Selecionar...
Selecionar...
Selecionar...