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Trust and Safety Investigator

Remote

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.  With 32 cloud data center locations around the world, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

  • Excellent Medical Benefits w/ 100% company-paid premiums for employee only plan + 100% company-paid dental & vision premiums
  • 401(k) plan that matches 100% up to 4% with immediate vesting
  • Professional Development Reimbursement of $2,500 each year
  • 11 Holidays + Paid Time Off Accrual + Rollover Plan + take your birthday off
  • Commitment matters to Vultr! Increased PTO at 3 year & 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
  • $500 first year remote office setup + $400 each following year for new equipment
  • Internet reimbursement up to $75 per month
  • Gym membership reimbursement up to $50 per month
  • Company-paid Wellable subscription

 

Join Vultr

Vultr is seeking a Trust & Safety Investigator to join our growing Trust & Safety team, reporting to the Senior Manager, Trust & Safety. In this role, you will be responsible for responding to legal inquiries from law enforcement agencies and other authorized entities, ensuring timely and accurate handling of sensitive matters. You will also investigate potential policy violations and partner with cross-functional teams to help protect Vultr’s platform, customers, and brand.

This is an exciting opportunity to make a direct impact at a fast-growing cloud infrastructure company while developing expertise in global trust and safety operations.

What to expect:

As a Trust & Safety Investigator, you will:

  • Respond promptly to legal inquiries (e.g., preservation requests, subpoenas, search warrants, and court orders)
  • Conduct investigations into potential Terms of Service (TOS) and policy violations, including:
    • Copyright and trademark violations
    • Spam and phishing abuse
    • Malware and fraud-related activity
    • Exploitation or harmful content reports
    • National security-related matters
  • Collaborate with internal teams (Engineering, Storage, etc.) to ensure proper handling of requests and investigations.
  • Prepare clear, accurate reports for internal and external stakeholders.
  • Handle sensitive data and subject matter with discretion and professionalism.
  • Support continuous improvement of processes and tools for managing investigations.

Our new team member will need: 

  • 1–5 years of experience in Trust & Safety, investigations, compliance, or a related field
  • Strong organizational and triage skills with the ability to prioritize urgent matters
  • Excellent communication and report writing skills
  • Experience handling sensitive and/or confidential information
  • Ability to remain composed when reviewing sensitive subject matter
  • Familiarity with office productivity tools (Microsoft Office and/or Google Workspace)
  • Ability to pass a thorough background and credit check

Bonus if You Have:

  • Experience responding to legal inquiries or working with law enforcement
  • Familiarity with global privacy frameworks and data protection principles
  • Knowledge of Linux OS
  • Experience with ticketing systems (e.g., Jira, ServiceNow)
  • Eligibility or ability to obtain a security clearance if needed

Compensation

$75,000 - $85,000

This salary can vary based on location, years of experience, background and skill set.

Vultr is committed to an inclusive workforce where diversity is celebrated and supported. All employment decisions at Vultr are based on business needs, job requirements, and individual qualifications.

Vultr regards the lawful and correct use of personal information as important to the accomplishment of our objectives, to the success of our operations and to maintaining confidence between those with whom we deal and ourselves. As such the use of various key privacy controls enables Vultr’s treatment of personal information to meet current regulatory guidelines and laws.

Workforce members have the right under US state law where and when applicable and certain other privacy and data protection laws, as applicable, to: fair and equal treatment, knowing what personal data we gather and retain, for what purpose, and the ability to access and/or delete such data. You also have the right to opt out of communications from Vultr and approved third- parties at any time.

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