RMA Project Manager

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.  With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.  In December 2024 Vultr announced an equity financing at a $3.5 billion valuation.  Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans. 

• 401(k) plan that matches 100% up to 4%, with immediate vesting

• Professional Development Reimbursement of $2,500 each year

• 11 Holidays + Paid Time Off Accrual + Rollover Plan 

• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• $500 stipend for remote office setup in first year + $400 each following year

• Internet reimbursement up to $75 per month

• Gym membership reimbursement up to $50 per month

• Company paid Wellable subscription

Join Vultr

Vultr is seeking a detail-oriented and proactive RMA Project Manager to oversee and manage the Return Merchandise Authorization (RMA) lifecycle. In this role, you will coordinate returns, repairs, and replacements of hardware or components with vendors, customers, and internal teams. You will play a key role in ensuring minimal downtime, optimizing reverse logistics processes, and delivering a seamless after-sales experience.

What to expect:

RMA Lifecycle Management

• Manage the full RMA process from initiation to closure (return, repair, replacement, and follow-up).
• Coordinate with internal teams (IT, operations, procurement, finance) and external vendors or OEMs.
• Track warranty statuses, create RMA tickets, and ensure timely resolution and delivery.

Logistics & Coordination

• Oversee the physical movement of hardware between customer sites, warehouses, and repair centers.
• Ensure accurate documentation of serial numbers, asset tags, and shipping records.
• Maintain detailed records of all incoming/outgoing RMA items.

Reporting & Analysis

• Monitor RMA trends, failure rates, and recurring issues.
• Develop dashboards and reports for leadership on RMA status, cycle times, and vendor performance.
• Conduct root cause analysis and suggest process improvements.

Vendor & Customer Interaction

• Liaise with vendors on return approvals, replacement timelines, and escalation handling.
• Support customer service or technical support teams on RMA-related queries or SLAs.
• Ensure customer satisfaction by managing expectations and providing timely updates.

Compliance & Documentation

• Ensure compliance with internal policies, warranty terms, and regulatory requirements.
• Maintain SOPs, logs, audit trails, and reports for all RMA transactions.

Our new team member will need: 

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• 3–5 years of experience managing RMA processes or hardware logistics in a technical environment.
• Certifications in supply chain, logistics, or project management.
• Experience working with domestic and global vendors.
• Background in data center operations, telecom, or enterprise hardware environments.

Technical & Professional Skills:

• Strong understanding of reverse logistics, warranty processes, and vendor RMA handling.
• Experience working with ERP/CRM/RMA tools (e.g., SAP, Oracle, ServiceNow, Salesforce, Jira).
• Familiarity with IT hardware, data center components, or electronics is a strong plus.
• Proficiency in Excel and data reporting tools.
• Familiar with JIRA and Confluence.

Soft Skills:

• Excellent organizational and multitasking skills.
• Strong communication and negotiation abilities.
• Analytical mindset with a process improvement focus.
• Ability to manage multiple RMA projects concurrently.

Vultr is committed to an inclusive workforce where diversity is celebrated and supported. All employment decisions at Vultr are based on business needs, job requirements, and individual qualifications.

Vultr regards the lawful and correct use of personal information as important to the accomplishment of our objectives, to the success of our operations and to maintaining confidence between those with whom we deal and ourselves. As such, the use of various key privacy controls enables Vultr’s treatment of personal information to meet current regulatory guidelines and laws.

Workforce members have the right where and when applicable under certain privacy and data protection laws, as applicable, to: fair and equal treatment, knowing what personal data we gather and retain, for what purpose, and the ability to access and/or delete such data. You also have the right to opt out of communications from Vultr and approved third- parties at any time.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.