Contract Manager

Summary: 

The Contract Manager serves as the senior-most on-site leadership role responsible for supporting day-to-day management and oversight of the contract. This position acts with full delegated authority and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance. The CM ensures execution of all directives received from leadership, synchronizes operations across all installations, and provides hands-on supervision during elevated FPCONs, surge periods, or emergency events.

Essential Duties and Responsibilities:

• Manage all security services and related operations for assigned contract(s), with full authority to make contract-related decisions and ensure all contractual requirements are met.
• Coordinate and implement contract-specific policies, SOPs, post orders, and operational directives in alignment with company leadership and federal stakeholders.
• Provide direct oversight, supervision, and support to site-level supervisors, Protective Security Officers, and administrative staff to ensure compliance with performance, safety, quality, and certification standards.
• Ensure all posts are properly staffed with qualified personnel; prepare and manage staffing schedules to meet contract requirements while controlling labor costs and maintaining accurate timekeeping and payroll records.
• Maintain real-time awareness of guard force status and operational conditions; coordinate adjustments in response to mission needs, emergencies, or surge requirements.
• Serve as the primary liaison for daily operational updates, incident escalation, interagency coordination, and compliance tracking with clients and stakeholders.
• Ensure compliance with all contract deliverables, including scheduling, physical fitness, firearms training, background clearances, uniforms, and certification requirements.
• Conduct scheduled and unscheduled post inspections; review inspection results, quality control findings, reports, and training gaps to support continuous improvement initiatives.
• Recruit, interview, onboard, train, coach, evaluate, and discipline personnel as appropriate; document performance actions and make hiring, promotion, and termination recommendations in accordance with company policy and applicable laws.
• Prepare, review, and submit required operational, staffing, incident, and compliance reports.
• Support contract startup, transition, and turnover activities, including staffing optimization and onboarding.
• Be available during normal working hours within 30 minutes and after hours, weekends, or holidays within two hours to address deficiencies or operational issues.
• Perform additional related duties as required to support business and contract objectives, while not performing Protective Security Officer (PSO) duties while serving in the Contract Manager role.

Supervisory Responsibilities:

• Manages subordinates who supervise armed officer employees. Responsible for the overall direction, coordination, and evaluation of the sites.
• Directly supervises approximately 100 +/- hourly employees.
• Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of five (5) years of specialized experience including: project development and implementation from inspection to deployment; expertise in management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi‐task contracts or subcontracts of various types and complexity.
• Shall have a bachelor’s degree in any field of study or have substantial and verifiable law enforcement, military or business management experience, which demonstrates individual’s capacity to effectively manage a security force and contract/task order equivalent to scope, magnitude, and complexity as described in this contract.
• Prior experience managing large-scale security operations across multiple sites or jurisdictions, preferably for federal entities.
• Strong working knowledge of contract compliance requirements, including guard force scheduling, clearance, physical fitness standards, and weapons licensing.
• Ability to lead in high-tempo, mission-sensitive environments and make real-time decisions that affect personnel and mission outcomes.
• Must be able to obtain and maintain appropriate security clearances as defined by the contract's site specific-requirements.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating policies, and maintenance instructions and procedure manuals. 
• Ability to write routine reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of customers or employees or organization. 

Mathematical Skills

• Ability to calculate figures and amounts such as overtime, payroll, payrates, bill rates, work hours, complex schedules, discounts, commissions and percentages.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Payroll systems; MS Office ( Word, Excel, Outlook) software skills. Incumbent will be trained in corporate programs for payroll, scheduling, and audit/inspection.

Certificates, Licenses, Registrations

• Current/ valid state driver's license
• CPR/AED/First Aid Certification

Other Qualifications

• Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Ability to acquire and maintain any other specific government / agency clearances and or access requirements. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Must be available on-site during the Government's regular working hours. Must be capable of reporting on-site within one (1) hour after regular Government hours, if contacted.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

Work Environment

The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

#WaldenWay

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.