Back to jobs

Senior Manager, Client Success

Chicago (preferred)

We are a Chicago-based technology startup that is leading a new way forward for prescription care. We’re rethinking the pharmaceutical supply chain, introducing AI-driven marketplaces that drive down costs, and new consumer tools that guide decisions on care. Led by a team of industry experts, we’re fixing the high costs and broken experiences that define our pharmaceutical supply chain. We believe that better pricing, more information, and smarter tools can lower costs, empower consumers and help payers take control of their pharmacy benefits. The technology we’re building is the start of a new way of working together – making better outcomes possible for all.

Waltz Health Values

  • Integrity: We are committed to protecting the value of clinical care across the pharmaceutical system. We are truthful and honest in our commitments with all our partners.
  • Inclusion: We advocate for change that benefits us all, a smarter system that works together. We embrace our differences as well as the unique perspectives our employees and partners bring with them.
  • Access: We are focused on breaking down barriers to bring choice back to the healthcare experience. We want to help all our partners get the right prescription care at the right cost.
  • Accountability: We take ownership of the quality of our work and the outcomes we deliver. Our focus is on delivering a best-in-class experience for our partners while achieving bold targets.
  • Progress: We believe in moving healthcare forward in everything we do. We strive for a culture that is innovating better ways to deliver pharmaceutical care.

Job Description

Waltz Health is looking for a driven, relational, and analytical Senior Manager, Client Success to lead and grow our relationships with clients. As a Senior Manager, Client Success, you will be the subject matter expert of clients within your portfolio – owning immediate client escalations, managing long term partnership growth, and functioning as the operational voice of the client within Waltz Health. You will also be responsible for regular reporting to client and internal Waltz stakeholders, tracking success to agreed upon metrics and driving improvements in program value.

In this role, you will report to the Director of Client Operations and partner closely with the analytics, marketing, product, and technology teams within Waltz. Success in this role requires an organized and analytical professional who combines strong project management experience with excellent communication and client engagement skills. Ability to adapt quickly and function effectively in a fast-paced environment is key.

You will primarily focus on the following responsibilities:

  • Own Waltz Health pharmacy, health plan, and PBM client relationships, serving as the primary connection point between clients and Waltz Health.
  • Nurture and grow client relationships: ensure delivery against client goals, identify ongoing client opportunities, and partner with Sales & Product to identify upsell opportunities.
  • Report ongoing performance to clients and internal teams; manipulate data to identify actionable insights to improve program value.
  • Coordinate among internal Waltz team to assess, prioritize, and deliver client escalations and enhancement requests in alignment with Waltz Health goals and priorities.

In the first 90 days, you will:

  • Gain a strong understanding of Waltz Health products, clients, and processes.
  • Bring the best of Waltz Health to clients, establishing trust and working to maximize value.
  • Refine the plan for ongoing engagement with clients.

You will be successful at Waltz Health because you:

  • Have a positive attitude and play well with others.
  • Display superior organizational and time management skills, with the flexibility to adapt to changing circumstances and the ability to plan proactively.
  • Are highly motivated, self-directed, and resourceful.
  • Have a high level of pride in individual and group results.
  • Have a consumer-first mindset, are passionate, and focused on delivering simple and compelling experiences.
  • Are willing to travel up to 20% to client sites across all US states to gather feedback and learnings.

Additionally, you have the following experiences:

  • Required:
    • 4+ years previous experience in client success, implementation, management consulting, and/or project management.
    • Desire to work hands-on, ability to thrive a fast-paced environment
    • Self-directed problem solver with experience developing and improving processes.
    • Strong experience with data analysis & reporting - taking a data set and identifying trends and actionable insights.
    • Experience working in or with a PBM or health plan, or ability to get up to speed quickly on a complex industry.
    • Excellent verbal and written communication skills, strong attention to detail.
    • Proficiency in Microsoft Excel, PowerPoint, and Word
  • Preferred:
    • Experience interfacing with client teams.
    • Experience working for a start-up company, pharmacy, health plan, or PBM.

We'd love for you to have these qualifications:

  • Bachelors (required)
  • Master's in business or healthcare administration a plus but not required.

Pay Range

$100k - $149k annual salary

Benefits for Full-Time Employees

  • Ground floor opportunity with one of the fastest-growing startups in health tech.
  • Competitive compensation, including meaningful stock options. 
  • Flexible vacation and a work culture that allows for taking time to recharge.
  • Medical, dental, vision, 401K, commuter benefits, and more.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Please upload a QBR, customer report, or other document that you have presented to a customer (optional)

Accepted file types: pdf, doc, docx, txt, rtf

Select...
How did you hear about Waltz Health? *
Select...
Select...
Select...
Do you have any writing samples or materials that you'd like to show us? (optional)

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Waltz Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.