Manager, Retail Workforce Management

Warby Parker is on the lookout for a dynamic, sharp-as-a-tack Manager of Retail Workforce Management to oversee store analytics, workforce management systems, staffing forecasts, and scheduling. In this role, you’ll work with stores across North America to ensure that they have the resources needed to provide an exceptional customer experience. To do that, you’ll perform detailed analyses on hours worked, sales trends, traffic, experience scores, operating costs, and any other metric you can get your hands on. You’ll then use this quantitative data and qualitative observations to identify key opportunities for growth and efficiencies in our retail operations. Our ideal candidate has an entrepreneurial and collaborative spirit and continuously innovates to achieve great results. Sound like a dream gig? Read on!

What you’ll do:

• Assist in creating and managing the retail salary budget, in partnership with FP&A
• Analyze labor needs, ensure monthly KPI Targets are available to stores in a timely manner 
• Create NSO top-line and labor plans for pre-opening and month one of opening
• Maintain labor reporting, ensure updates are made in a timely manner
• Prepare weekly and monthly labor reviews
• Follow up with field leadership on labor plans and results 
• Lead workforce management projects 
• Own the scheduling policy and Dayforce training resources, updating when required
• Partner with the Retail Operations team to ensure operating hours changes are updated in all systems 
• Be the first line of contact for labor-related support tickets 

Who you are: 

• Backed by 5+ years of experience in a highly analytic and strategic role
• An optimistic, high-energy problem solver who is comfortable working through uncertainty
• A resourceful, proactive team player when it comes to working with key cross-functional teams
• Naturally curious (you often question the status quo with an aim to make better, more informed decisions)
• A self-starter who’s able to manage multiple assignments, take initiative, and work independently
• A crystal-clear communicator—in person and in writing—who has experience translating data into strategic recommendations
• An analytical, creative thinker who can focus on the details without losing sight of the big picture
• A lover of data and numbers with a solid understanding of analytical tools
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit:

• Previous work experience with retail, optometry, or medical care
• Experience with Looker or a similar data visualization tool
• Knowledge of Dayforce and Anaplan or other comparable workforce planning software

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.