Director, Merchandising

We're seeking a strategic, data-driven, and customer-centric Director of Merchandising to lead our team and shape the future of our core eyewear business. In this role, you will define the roadmap for new product launches, align merchandising initiatives with broader business objectives, and drive long-term growth across both digital and retail channels. Our ideal candidate brings a passion for product, a sharp analytical mindset, and a proven ability to lead and inspire. Sound like you? Read on!

What you'll do:

• Define and evolve the long-term assortment strategy for our core frames business, incorporating customer insights, sales performance, trend forecasting, and profitability goals
• Partner with the Digital Product team to shape the future of the ecommerce shopping experience, ensuring our product is discoverable, inspiring, and conversion-driven
• Develop the strategy for in-store presentation across 300+ locations, including specialty assorting, product tiering, and localized merchandising to maximize performance
• Work cross-functionally to drive go-to-market strategies, crafting compelling product stories and mapping marketing spend to product performance, ensuring alignment with financial and brand objectives.
• Own the pricing and promotional strategy for frames and lenses, balancing value perception with margin optimization
• Manage in-season business performance with a strong command of KPIs, and adjust strategies in real-time to meet financial targets
• Partner with Design and Product Development teams to guide the creation of new product, ensuring it meets brand, design, and quality standards
• Partner with merchandise planning and finance to manage the open-to-buy and inventory investment, ensuring efficient allocation to support sales, margin, and channel needs

Who you are:

• Backed by 10+ years of experience leading merchandising strategy, with a proven ability to drive growth and customer engagement
• Highly analytical, leveraging data and customer insights to inform decisions and drive business outcomes.
• A compelling communicator and presenter, able to translate complex data into clear strategies and inspire alignment across stakeholders
• A people-first leader with experience managing and developing high-performing merchandising teams
• Comfortable working with digital product and technology teams, with a track record of contributing to digital innovation and ecommerce enhancements

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.  

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.