Product Manager

Warby Parker is on the lookout for a motivated Product Manager to join our Business Systems Product Management team. In this role, you'll drive the product roadmap and business outcomes for a cross-functional product team concentrating on financial and order management systems. Key areas of focus for this role will include leading and optimizing technology solutions that support our Vision Insurance, Payments, and Order Management functions, along with opportunities to lead cross-functional projects that touch all aspects of our business. As a Product Manager of Business Systems, you'll find yourself at the crossroads of much of what we do—you'll influence and impact not only our internal operations but also the customer experience through the support of new product launches. Sound like your dream gig? Read on!

What you'll do:

• Manage the product team responsible for features used by our Business Systems teams
• Identify and lead the end-to-end lifecycles of features based on our business objectives, metrics, and analyses, ensuring timely delivery of effective solutions
• Build out a prioritized roadmap by collaborating and building strong relationships with stakeholders across our Vision Insurance, Finance, and Operations teams.
• Partner closely with stakeholders to launch new features and products that create efficient business operations, always with the goal of delivering the best possible customer experience
• Mobilize and work closely with other members of our Digital Product and Technology teams to execute cross-functional projects

Who you are:

• Backed by 5+ years of overall experience and 3+ years owning a product roadmap for backend systems, internal tools, vision insurance, or payment solutions
• Someone who has direct experience with technology supporting core business functions like vision insurance, payments, and ERP order management—plus familiarity with foundational concepts such as journal entries, taxes, and payment platforms like Stripe.
• A highly motivated self-starter who takes ownership of challenges, proactively seeks solutions, and thrives in a fast-paced environment
• Naturally curious and decisive—you dive into any available information and use those learnings to inform your decisions
• A well-rounded communicator and leader who can effectively manage stakeholders, build consensus across diverse functional groups, and present complex information with clarity to drive shared understanding and action.
• A team player who's at ease acting as a leader on certain projects and a contributor on others
• Quick to act and able to make tough decisions when called for, leaning on your own background and knowledge of strategic business concepts
• Passionate about creating stellar products and eager to help others
• A strong analyst with intermediate knowledge of SQL
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Familiarity with regulatory frameworks impacting healthcare and payments (e.g., HIPAA)
• Experience as a software engineer or hands-on experience with API design, development, and integration with third-party software
• Experience with Oracle ERP, specifically the Order-to-Cash process
• Experience working at a direct-to-consumer or retail company

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.  

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.