Service Desk System Administrator

Job Overview

The local IT team in Belgrade office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise.

Reports to

IT Manager, Serbia

What will you do?

• Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment.
• Document all incidents, resolutions, and processes in the ticketing system.
• Develop and maintain detailed manuals, guides, and documentation.
• Handle procurement activities, including vendor communication, order placement, and delivery tracking.
• Provide basic training and guidance to users on software applications and IT policies
• SCCM administration.
• Manage equipment in storage and keep records using specialized software.
• Ensure compliance with company IT security policies and procedures.

What are we looking for?

• Experience in a service desk or technical support role.
• Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams).
• Experience with Active Directory, GPOs and Intune will be beneficial.
• Familiarity with IT ticketing systems. 
• Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Proficiency in English, both written and verbal, to effectively communicate with users and document processes.

What additional skills will help you stand out?

• Strong communication skills in English (written and spoken).
• Knowledge of Serbian or Russian language.
• Experience with Jira and Confluence.
• Experience in Microsoft SCCM and/or PowerShell.
• Proficiency with operating systems Linux.
• Experience in access management systems and video surveillance

Work mode

• Onsite 
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

 

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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