Outreach Specialist / Care Coordinator - Snohomish County/Greater Seattle, Washington

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

About this role

As an Outreach Specialist / Care Coordinator in the region, you will serve as Waymark’s primary liaison with healthcare providers, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with our patients and primary care physician partners. You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Therapists, Pharmacists, and Community Health Workers. 

Key Responsibilities 

• Conduct daily outreach to individuals eligible for Waymark by phone and SMS to establish a relationship, introduce them to Waymark, and provide support. 
• Achieve individual patient engagement goals by fostering trust and high engagement rates through effective, empathetic, and credible patient communication.
• Support patients by listening, helping navigate and facilitating connections to healthcare and social resources, and supporting referrals to other Waymark care team members.
• Review and interpret patient data and healthcare utilization information from Electronic Health Records (EHRs) or other data sources to assist with the Waymark care team’s coordination and prioritization of patient care.
• Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare provider partners and community organizations. 
• Communicate with primary care teams and other providers through multiple avenues (potentially including secure email, EHR messaging, and phone calls) to review patient updates and coordinate next steps.
• Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Therapists, and Community Health Workers) to support coordinated patient care.
• Navigate a variety of technology systems to document each patient outreach and encounter accurately, and to help coordinate the broader team’s outreach efforts.
• Collaborate with the Waymark support team to test and refine internal workflows and inform more efficient processes for supporting patient care.
• This is a hybrid role, involving mainly remote work from home as well as meeting within healthcare provider/community facilities, as needed.

Minimum qualifications

• Passion for working with diverse communities in an empathetic, inclusive, accessible, and professional manner.
• ​​Friendly, energetic, and enthusiastic personality with a patient service orientation.
• Experience with telephonic outreach, call center or other sales/customer service roles, preferably within the healthcare service industry.
• Excellent verbal and written communication skills and comfort tailoring communication to credibly and concisely communicate with primary care physicians and patients.
• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Strong computer skills with experience and comfort using technology to manipulate spreadsheets and patient lists, and for virtual communication, scheduling, and documentation, including Google Workspace.
• Comfortable with ambiguity and taking on a variety of tasks as needed and energized by working in a fast-paced startup environment.
• Reside within the greater Seattle or Snohomish County areas.

Preferred qualifications 

• Experience in a healthcare delivery setting, preferably communicating with medical providers
• Experience with care coordination or working in an outpatient clinic or doctor’s office.
• Experience with healthcare data and/or Electronic Health Records.
• Multilingual capabilities.
• Knowledge of managed care / health insurance.
• Knowledge of Greater Seattle or Snohomish County and surrounding communities and Medicaid populations.

Hourly Rate Range:

$26.54 - $30.13

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Offer of employment is contingent upon successful completion of a background check.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!