Care Operations Analytics, Senior Associate/Principal

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

About this Role

As the Care Operations Analytics Senior Associate/Principal at Waymark, you will play a vital role in building and executing on an approach to quality and performance improvement that is rooted in the principles of equity, continual learning, and humility. Reporting to the Vice President of Care Model & Quality, you will be responsible for partnering with Analytics, Market Operations, and Clinical teams to define, implement, and optimize key performance metrics of whole-system quality, develop and maintain performance dashboards that drive strategic decision making, and support measurement of performance improvement efforts. You will ensure performance measurement is aligned with organizational priorities and drives meaningful improvement. You should bring a deep knowledge of performance measurement and improvement tools and methods, a passion for community-oriented care, openness, and creativity. 

Key Responsibilities

• Define and iterate on care delivery success measures, spanning access, quality, and cost
• Establish benchmarks and targets aligned with operational goals
• Partner with analytics team to design, implement, and maintain performance dashboards
• Routinely monitor and report out on priority performance metrics to proactively identify areas for improvement 
• Translate complex data into actionable insights for operations leadership
• Oversee implementation of performance incentive program for care delivery teams
• Support measurement of quality improvement initiatives and provide data-driven recommendations
• Provide ongoing coaching and support on performance measurement-related issues and be responsible for fostering a “safe space” quality culture focused on continual learning and improvement.

Minimum Qualifications

• Experience developing performance monitoring frameworks and partnering with analysts to identify and build high-priority metrics for health care operations
• Proficiency in data visualization and analytics tools 
• Strong understanding of healthcare operations and quality metrics, with a background in community-based primary care strongly preferred. 
• Advanced knowledge of and demonstrated results with quality improvement concepts, tools, and techniques
• Excellent written communication and data presentation skills
• Comfortable with ambiguity and able to multitask and create structure 
• Excellent interpersonal skills 
• Systems thinker and problem solver, able to toggle between the details and big picture view with ease 
• Willing to roll up sleeves and dig in to the work at hand
• Values teamwork and collaboration
• Thrives in fast-paced environment 
• Detail-oriented
• 7-10 years relevant experience 

Preferred Qualifications 

• Experience working with product and design teams
• Experience with SQL and/or python
• MPH or equivalent degree
• LEAN greenbelt or higher

Salary Range

US Employees in San Francisco/Bay Area, New York City - $106,250 - $150,000

US Employees in Boston, Los Angeles, Seattle, Washington DC - $97,750 - $138,000

US Employees in Arlington, Denver, San Diego, Sacramento - $93,500 - $132,000

US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $85,000 - $120,000

US employees outside of the above listed US Cities - $82,450 - $116,400

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!