New

Manager, Client Solutions

Remote, USA
 
Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Job Brief: 

The Manager, Client Solutions Engineer is a strategic problem solver within the Wayvia GTM Sales organization. The role works alongside the Account Executive (AE) and Account Management (AM) teams, including Enterprise and Strategic Customer Account teams, to drive the SE team’s success in solution demonstrations, holistic sales cycles, and subsequent customer growth within the organization’s platform. 

As the Manager, Client Solutions Engineer, you will prioritize activities and manage workflows based on GTM needs, ensuring a client-centric approach. You will oversee Solutions Engineer team assignments and priorities, collaborate with internal stakeholders to advise sales and account teams on strategies, and ensure the SE team presents technical architecture and value propositions effectively during demos, meetings, workshops, and webinars. Additionally, you will use data from market, prospect, and client interactions to showcase solutions and gather requirements, sharing findings with GTM and Product teams. You will also provide feedback to GTM leadership and evaluate competitor activities and third-party products as needed. 

Essential Functions and Responsibilities 

  • Day-to-Day Management & Communications: Analyze and resolve issues hindering team progress. Communicate effectively with leadership, providing insights into relationships across various verticals and businesses, including retailers, clients, and strategic partners. Analyze and resolve problems hindering team progress, ensuring a streamlined workflow. 
  • Technical Subject Matter Expert: Be a Technical Subject Matter Expert, able to deliver an in-depth overview of technical architecture and product capabilities to a variety of audiences. 
  • Solution Engineer Support for Sales: Participate in sales calls and meetings with complex Enterprise and Strategic clients, demonstrating the power of solutions using data-driven insights, clear and engaging presentations, and a best-in-class consultative approach to the sales process. 
  • Requirement Gathering and Discovery: Perform requirement-gathering and discovery; navigate conversations regarding new and interesting use cases for solutions and data. Be comfortable in the unknown. 
  • Market and Client Feedback: Provide feedback to Product and Engineering teams from the market and client perspectives collected through the sales, renewal, and growth processes; inform and support activities for product council and solution delivery to the organization ahead of GTM launch. 
  • Market & Client Requirements: Align client use cases and requirements with solution capabilities (and vice versa). Be innovative and find new ways of improving solutions and processes that will best support our most strategic engagements and roadmap evolution. 
  • Product Development & Innovation: Engage in testing and providing feedback on technological advances for current solutions as well as the launch of new products. Consult with product and engineering teams to develop or innovate technical requirements and provide guidance for product councils. 
  • SE Team and GTM Enablement: Create and maintain SE team documentation as technology and process evolve; support GTM Enablement Team in resources and collateral to educate organization and clients on solutions and capabilities. 
  • Participate in training cross-functional teams in both existing and innovative technology. 
  • RFI/RFP Assistance: Assist with RFI/RFP inquiries and technical vendor assessments. 

Minimum Qualifications:   

  • Experience: 5+ years in customer-facing technical SaaS Strategic Sales, Product, or related roles 
  • Enablement & Education: Ability to teach non-technical users technical concepts, including experience training teams or stakeholders on technical concepts and SaaS solutions 
  • Communication: Excellent written/verbal skills, solid presentations (in-person/online), self-organized, strategic prioritization; initiative-taking, progress-driven approach driving cross-functional results 
  • Sales Acumen: Proven record in new business and expansion cycles, understanding in pipeline generating and quota carrying priorities to support business objectives 
  • Client Management: Experience collaborating with teams managing strategic clients in pre- and post-sale motions, managing complex sales and technical documentation 
  • Leadership, Problem-Solving & Critical Thinking: Exhibits exceptional analytical skills and strategic thinking, coupled with the ability to tell compelling stories, and leadership skills to resolve issues swiftly across internal and external environments with professional excellence 
  • Technical Expertise: Professional experience in: 
  • Website technology (JavaScript, HTML, CSS, CDN, API) and web design. 
  • Data analysis/visualization (Looker, Google Data Studio, PowerBI, Tableau); relational databases is a plus 
  • eCommerce, Retail Media, Mobile/CTV Commerce, Shoppable Media, Price/Stock Intelligence, digital shelf management, digital merchandising, PIM, content syndication, DAM applications 
  • Website analytics, digital marketing technologies, data enablement/analytics, SEO 
  • Experience in product development and management is a plus 

 

Location: 

We are hiring for this position in the United States. This is a remote position.

 

Compensation:

The salary for this role is $115,000-125,000 plus variable compensation. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity. 

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