New

Solutions Engineer II

Remote, USA
 
Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Job Brief

The Solutions Engineer II (SE-II) is the go-to technical problem solver for Wayvia’s client-facing teams across the full client lifecycle. The SE-II partners with Account Executives on new business and with Customer Success Managers and Account Managers on existing clients—scoping expansions, solving for new use cases, supporting technical projects and resolving complex website integration challenges. With a deep understanding of Wayvia’s solution catalog, strong website technology skills and a creative approach to problem solving, the SE-II ensures clients get lasting value from the Wayvia platform well beyond the initial sale.

Essential Functions & Responsibilities

  • Technical Partner Across the Client Lifecycle — Serve as the technical subject matter expert for AEs, CSMs and AMs, supporting new business, renewals, expansions and ongoing client work with a balanced focus on both new and existing clients.
  • Existing Client Projects & Expansions — Partner with CSMs and AMs to scope and solution expansion opportunities, custom configurations and technical projects for existing clients; identify growth opportunities rooted in how clients actually use the platform.
  • Website Integration & Troubleshooting — Guide client web and development teams through deploying Wayvia solutions on brand websites (JavaScript embeds, tags, pixels and APIs); validate implementations and troubleshoot technical issues alongside Implementation and Support.
  • Discovery & Solution Design — Lead requirement-gathering, discovery and data-transfer discussions, aligning client needs with Wayvia capabilities and identifying new and innovative uses for Wayvia solutions and data.
  • Demos & Technical Evaluations — Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences; support RFI/RFP responses and technical vendor assessments.
  • Feedback, Handoffs & Documentation — Relay client feedback to Product throughout the sales, renewal and growth cycles; ensure clean handoffs to Implementation and Support; create and maintain technical documentation as products and processes evolve.

 

Minimum Qualifications

  • 2–5 years of customer-facing technical experience (solutions engineering, sales engineering, solutions consulting, technical account management or implementation), preferably in SaaS.
  • Hands-on professional experience with website technologies—JavaScript, HTML, CSS, CDNs and APIs—including reading, debugging and troubleshooting front-end code using browser developer tools.
  • Experience supporting enterprise clients both pre- and post-sale, including expansion opportunities and technical projects within existing accounts.
  • Ability to explain technical concepts and systems clearly to non-technical audiences.
  • Excellent written and verbal communication and strong presentation skills, both in person and virtual.
  • Proactive and self-directed, with the ability to prioritize competing requests across Sales and Customer Success and drive results with minimal supervision.
  • Strong critical thinking and problem-solving skills, with a flair for storytelling.

Preferred Qualifications

  • Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation.
  • Website analytics, digital marketing technologies or SEO.
  • Data analysis and visualization tools such as Looker, Looker Studio, Power BI or Tableau; relational database or SQL experience.
  • Digital shelf management, digital merchandising, content syndication or retail media.
  • Experience in eCommerce, retail technology or commerce intelligence.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs 

Location:
This is a remote position open to candidates based in the United States.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity. 

Create a Job Alert

Interested in building your career at Wayvia? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Wayvia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...