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Corporate IT Service Desk

Fremont, California, United States

About Weee!

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.

Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

This role is onsite 5 days a week in Fremont, CA

About the Role

As a Corporate IT Service Desk, you will provide support for IT operations and undertake routine help desk responsibilities. These include employee onboarding and offboarding, application support and provisioning, administration of security surveillance, building access control, and alarm systems. This also includes the maintenance of audio-video systems, conference room technologies, printers, desktop computers, laptop computers, and additional IT inventory. The preferred applicant should demonstrate foundational knowledge in computer science or information technology, coupled with exceptional organizational and analytical abilities.

Responsibilities

  • Lead the daily IT Service Desk and support for corporate IT operations. 
  • Manage the lifecycle of endpoint computers, including deployment, administration, maintenance, and support of desktops, laptops, and peripherals. 
  • Maintain and enhance IT asset management systems, track inventory, plan for allocation, and lifecycle forecast. 
  • Provision, troubleshoot, and support user accounts for corporate applications, including Microsoft Office, EntraID, Google Workspace, Slack, Zoom, and the Weee ERP system. 
  • Work with the international engineering teams to train, document, and troubleshoot provisioning roles and positions in the Weee ERP system. 
  • Drive employee onboarding, offboarding, and training from an IT perspective. 
  • Support in developing and implementing the Service Desk standard operational procedures and playbooks.
  • Report and analyze CSAT scores to identify opportunities for continuous improvement.
  • Conduct regular audits to ensure optimal operational status of all IT equipment, including Zoom Rooms, TVs, and conference room systems. 
  • Manage Audio Video Systems for all-hands and other company events. 
  • Manage user card access control within the building security system. 
  • Deploy, configure, and support printers and scanners. 
  • Undertake additional projects or tasks as assigned by the IT Manager. (e.g., system upgrades, process improvements)

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or 2+ years of experience in IT support, systems administration, or related functions.
  • Good computer troubleshooting skills with Windows and macOS. 
  • Possesses strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and soft skills. 
  • Proficiency in Mandarin is preferred.

Benefits

  • Comprehensive health insurance package, including medical, dental, and vision.  PPO/HMO packages
  • 401k, 4% company match
  • Equity and Bonus 
  • Vacation, sick and holiday time off
  • Monthly mobile stipend
  • Monthly Weee! Points credits

Compensation Range

  • The US base salary range for this full-time position is $70,000 - $82,500
  • This role may be eligible to discretionary bonus, incentives and benefits 
  • Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Weee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.  Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at applicantaccommodation@sayweee.com.

For more jobs and to find out more about Weee!, visit our career page: https://about.sayweee.com/careers

Softbank Vision Funds

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