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Senior Care Advisor - Broker & Community Support Tier1

Los Angeles, CA, USA

 

At WelbeHealth PACE, our mission is to help vulnerable seniors remain in their homes and communities by providing compassionate, comprehensive medical care and community-based services. We serve with Courage to Love, Pioneering Spirit, and Shared Intention, ensuring that every interaction helps seniors live with greater independence and dignity.

The Senior Care Advisor – Broker & Community Support Tier plays a key role in helping seniors and their families understand, qualify for, and enroll in the PACE program. This role combines broker support in targeted markets with direct participant engagement through calls and follow-up, ensuring a seamless and supportive enrollment experience.

What You’ll Do

  • Partner with brokers and community outreach associates in specific markets, providing education, resources, and enrollment support to ensure seniors and their families understand the benefits of PACE.
  • Guide new agents through the contracting and onboarding process, offering training and support to ensure they are well-prepared to represent WelbeHealth PACE.
  • Support brokers with ongoing training, ensuring they remain confident and knowledgeable about PACE eligibility, benefits, and enrollment processes.
  • Answer inbound and follow-up calls with patience, empathy, and professionalism—building trust with potential participants, caregivers, and community partners.
  • Conduct outbound calls to prospective participants who have expressed interest in WelbeHealth PACE (no cold calling).
  • Support brokers and families by answering enrollment-related questions, clarifying next steps, and assisting with Medi-Cal application needs when applicable.
  • Collaborate closely with market leaders and the clinical team to move prospective participants through the enrollment journey.
  • Ensure all leads are effectively managed, with timely follow-up and detailed documentation in Salesforce.
  • Represent WelbeHealth’s mission by educating seniors, families, and partners about how PACE services help older adults thrive safely at home and in their communities.

Who You Are

  • You are passionate about serving seniors and helping families navigate complex healthcare decisions.
  • You thrive in both relationship-building and structured follow-up work, balancing time between supporting brokers in the community and managing calls with prospective participants.
  • You embody empathy, patience, and a heart for service in every interaction.
  • You are detail-oriented and comfortable using technology (Salesforce or similar CRM systems).

Job Requirements:

  • Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
  • Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
  • Experience using CRM systems (Salesforce or other similar CRM system)
  • Medicare Advantage or PACE experience preferred
  • Medi-Cal knowledge preferred

Benefits of Working at WelbeHealth: Apply your sales expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
  • Medical Insurance Coverage (Medical, Dental, Vision)
  • Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
  • Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company
  • And additional benefits

Salary/Wage base range for this role is $26.89 - $35.50 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications.

Compensation

$26.89 - $35.50 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

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