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Inbound Contact Center Supervisor

Los Angeles, CA, USA

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most vulnerable senior population that is transforming lives in our communities. Our core values and participant focus lead the way no matter what.

Alongside the leadership team of the Welbe Advocate Hub, the Welbe Advocate Hub Supervisor helps oversee call center operations to provide exceptional customer service to our participants. The Welbe Advocate Hub Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members in this key function of the Hub.

Essential Job Duties:

  • Hire, train, and develop new and existing team members within the Welbe Advocate Hub
  • Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures
  • Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
  • Prepare reports and evaluate data to improve processes and monitor team performance

Job Requirements:

  • Minimum two (2) years of supervisory-level experience within a call center environment that helps maintain contact center volume and operations, referrals/authorizations, medical records, etc.
  • Demonstrated experience coaching, training, and motivating staff
  • Lean Six Sigma and/or Process Improvement Certificate, preferred
  • Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • Medical insurance coverage (Medical, Dental, Vision)
  • Flexibility with remote, work from home schedule
  • Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
  • Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
  • And additional benefits

 

Salary/Wage base range for this role is $67,829 - $89,535 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications. 

Compensation

$67,829 - $89,535 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

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