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Regional Manager, Hub Operations

Stockton, CA, USA

***This is a role that will require travel up to 1-2x a week in the designated Welbe Markets the Regional Manager will oversee.

WelbeHealth is a value-based healthcare organization that’s transforming the future of senior care by providing an all-inclusive care option to our most vulnerable senior population.

The Regional Manager, Hub Operations oversees a team of Welbe Advocates that are accountable for our PACE participants’ coordination of care with our external network of contracted specialists and facilities. This includes operating functions such as order processing and external scheduling, notifying participants, and coordinating with transportation. Besides supporting their direct team, the Regional Manager, Hub Operations builds collaborative, cross-functional partnerships with operations, clinical leaders, and the network team within their region.

Essential Job Duties:

Team Management

  • Hire, onboard, and train Welbe Advocates, as well as oversee performance of direct reports including regular one-on-ones, performance evaluations, team meetings, and ongoing coaching as required
  • Monitor and manage daily operations to meet expected performance targets and goals for assigned functions
  • Continuously identify opportunities to improve processes including conducting root-cause analysis, driving changes, and monitoring adherence to new processes
  • Provide team support by resolving urgent escalations and issues with a high-level of efficacy, as well as ensure that direct reports understand all corporate compliance requirements, department objectives, performance standards, and policies

Market and Network Partnership

  • Build strong partnerships with internal operations, clinical, and network leaders within a respective region, as well as serve as the point of contact for a respective region on scheduling process questions, participant escalations, and quality concerns
  • Facilitate regular meetings with partners to identify and develop creative ways to improve network access for participants, ensure care needed by participants is met timely and effectively, and reduce operational bottlenecks
  • Attend virtual and in-person meetings with our network of contracted specialists and facilities, leveraging feedback to drive effective and efficient scheduling operations

Job Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Required to live within assigned region, along with the ability to travel to centers and network providers within the region up to two (2) days per week
  • Minimum of five (5) years of relevant work experience in healthcare required
  • Minimum of two (2) years of management experience with demonstrated ability to mentor and develop team members required
  • Practice management experience in a primary care clinic or specialist office preferred

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match
  • PERKS: 17 days of paid time off in year one, 12 company holidays, and 6 sick days
  • GROWTH: Career path advancement and leadership opportunities

Salary/Wage base range for this role is $109,240 - $144,197 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications.

Compensation

$109,240 - $144,197 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

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