Back to jobs
New

Senior Director, People

Remote, USA

Sr. Director, People

Special Assignment: People Operations and Innovation

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Sr. Director, People Operations & Innovation leads core People Team functions including Contact Center, People Technology, People Analytics, and Innovation — driving continuous improvement, service excellence, and special projects that elevate the WelbeHealth Team Member experience. This role ensures seamless on-boarding, responsive inquiry resolution, and a modern digital employment experience, while championing data as the foundation for People Team decisions.

Success requires balancing strong HR systems and compliance with innovation and modernization to streamline the employment lifecycle and enhance team member engagement. Key priorities include:

  • Setting and achieving SLAs, ensuring compliance, and improving service delivery
  • Developing and executing a people technology roadmap
  • Organizing and leveraging data to drive insights and decisions
  • Fostering a culture of creativity and continuous improvement across the People function

The Sr. Director partners closely with leaders across People, IT&S, Performance Excellence, Analytics, Legal, and market operations, ensuring alignment and collaboration at all levels. Reporting to the VP, People Operations & Rewards, this leader oversees a team of approximately 5-10 individuals, directly shaping the Team Member experience and the evolution of the WelbeHealth workplace.

This role is different because the Sr. Director of People at WelbeHealth:

  • Mission-driven impact: At WelbeHealth, HR isn’t just administrative — it’s deeply connected to our mission of enabling seniors to live with greater independence. Every people’s decision directly supports life-changing care for participants
  • Collaborative, values-based culture: Unlike traditional corporate environments, HR at WelbeHealth partners closely with clinical, operations, and leadership teams to shape a compassionate, high-performing culture rooted in our core values of teamwork, respect, and innovation

We care about our team members. That’s why we offer:

  • Medical insurance coverage (Medical, Dental, Vision)
  • Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
  • 401K savings + match
  • Comprehensive compensation package including base pay, bonus, and equity
  • And additional benefits!

Duties and Responsibilities:

  • Scale and enhance assigned areas of People Operations to support WelbeHealth’s continued market growth 
  • Provide consumer-level team member experiences by designing an outstanding People Ops foundation and delivering on day-to-day experience/SLAs 
  • Mitigate risk through strength in documentation, process design and in partnership with legal and compliance 
  • Use data and technology to underpin all aspects of the work – using systems to automate, standardize and simplify and unlocking data to provide insights that lead to action 
  • Build out People Analytics capabilities within the People Team; Create and rationalize a People Tech roadmap and execute the roadmap. Mitigate day-to-day issues and deliver on core requirements to meet the needs of the organization and People Team at large
  • Build out tools and People Team capabilities in innovative ways of working 
  • Lead and/or direct innovative people projects and teams; Manage vendor relationships, including technology vendors, to ensure WelbeHealth maximizes the value of all external partnerships  

Preferred Qualifications and Requirements:

  • Bachelor’s Degree or higher required; HR, Analytics, or other related certifications are preferred 
  • Ten (10) or more years in Human Resources in Analytics, Tech or People Ops roles 
  • Five (5) or more years of successfully leading teams, developing talent and refining leadership skills 
  • A commitment to always ensuring a compliant and well-run People Operations function 
  • Keen interest in continuous improvement, innovation and measured risk taking 
  • Skilled in building stakeholder relationships, setting shared success criteria and meeting/exceeding in overall business outcomes 
  • Budget and vendor management 

 

Salary/Wage base range for this role is $168,895 - $232,231 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications.

Compensation

$168,895 - $232,231 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Create a Job Alert

Interested in building your career at WelbeHealth? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
What excites you most about the opportunity to join Welbe and contribute in this role? (Please submit a Word/PDF document containing a paragraph of 500-600 characters minimum.) Please do NOT submit your Cover letter or Resume.*

Accepted file types: pdf, doc, docx, txt, rtf

For example: $XX.XX hourly or $XX,XXX annually

Select...

Do you consent to receiving text messages as part of the recruitment process? By selecting Yes, you agree to receive SMS from WelbeHealth. Reply STOP to opt out at any time. Reply HELP for customer care contact information. Message and data rates may apply. Messaging frequency will vary. Visit welbehealth.com/privacy-policy/  to see our Privacy Policy. Visit careers.welbehealth.com/us/en/emailpersonalinfo for our Terms of Service.

Select...
Select...

Have you ever worked for WelbeHealth?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.