O&E Operations Associate

I. Role Summary: 

As the Outreach and Enrollment (O&E) Operations Associate, you will play a pivotal role in our company's operations, particularly within the broker channel. You will be responsible for managing various administrative tasks related to broker channel, and other O&E operational activities. Collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission

II. Duties and Responsibilities: 

• Broker Channel Administration:
  • Coordinate and manage administrative tasks related to the broker channel, ensuring smooth operations and effective onboarding.
  • Collaborate with the broker relations managers to streamline administrative processes and get brokers to “ready to sell” status.
  • Confirm completion of trainings and ensure all required contracts and documents are present.
• Enrollment Readiness Activities: 
  • Prepare enrollment document templates and ensure their accuracy and completeness
  • Coordinate translation services, and printing, to accommodate diverse markets. 
• Undertake ad hoc projects related to enrollment readiness and efficiency.
• Assist with center enrollments when needed. 
• Collaborate with Compliance, IT, E&R teams to ensure seamless processes are in place and compliance requirements are met.
• Assist with implementing necessary process and system changes.
• Assist with enrollment verification for bonus payments for both internal and external resources.
• Complete all required documentation in a timely and accurate manner.
• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.
• Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
• Communicate regularly with Supervisor and team regarding workload and priorities.
• Timely completion of all mandated trainings and education.
• Timely completion of all mandated occupational health screenings as needed.
• Exercises flexibility in performing assignments as business needs evolve.
• Other duties as assigned.

III. Qualifications and Requirements:

Education/Training/Certifications:

• Bachelors Degree in Business, Operations, Project Management, or relevant field. Professional experience may be substituted.

Skills and Experience:

• Three (3) years of experience in operations, with a focus on administrative tasks required.
• Knowledge of the healthcare industry or related field is a plus.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office applications and Salesforce.
• Excellent critical thinking and decision-making skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience and competency working with people from diverse backgrounds and cultures.
• Commitment to unlocking the full potential of our most vulnerable seniors.

Medical Clearance:

Required that Team Members must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. Additional screening may be required in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).

Regulatory Requirement ongoing:

Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), SAM, (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc.

IV. Physical Demands and Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work Environment: Team Member must be able to work effectively within an interdisciplinary team model, interfacing and collaborating with a wide range of clinical and social services disciplines who work together to manage the PACE participants' care. The work setting is in an Adult Day Health Center, primary care clinic, other healthcare settings like hospitals, emergency departments and participant home environment with moderate noise levels and controlled temperatures.
• Physical Requirements: Requires corrected vision and hearing to normal range. Must be able to communicate with all staff, vendors, and clients. Requires manual and finger dexterity and eye-hand coordination; the ability to use department equipment. Requires lifting/carrying up to 50 lbs. and pushing or pulling 150 lbs. using appropriate body mechanics and equipment, with reasonable accommodation if needed, “may vary based on specific role duties and responsibilities.”
• Visual, Hearing and Communication Requirements:  Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Ability to communicate by way of the telephone with participants, customers, vendors, and staff.
• Pressure Factor: Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled deadlines. Potential for exposure to verbal aggression by Participants and/or their family members who may suffer from comorbidities such as dementia or mental health challenges.
• Environmental Conditions: May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases, and any other conditions common in a healthcare environment. May be subjected to unpleasant odors.

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com