Back to jobs
New

Senior Director, Outreach & Enrollment - Training and Launch

Los Angeles, CA, USA

 

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Senior Director, Outreach and Enrolment (O&E) - Training and Launch leads the training, development, and market launch onboarding of all O&E team members, including independent outreach associates. This role designs, implements, and evaluates training programs for new and existing teams, and builds scalable programs to support growth across new markets. The Senior Director, O&E – Training and Launch partners with O&E leadership to deliver content and drive continuous improvement.

This role is different because the Senior Director, O&E - Training and Launch at WelbeHealth:

  • Is a vital member of the O&E leadership team, with the opportunity to directly contribute to the growth of the organization
  • Has greater visibility and influence in working with launch, emerging, and mature markets
  • Will implement technology and new tools in conjunction with the Learning and Development team

We care about our team members. That’s why we offer:

  • Medical insurance coverage (Medical, Dental, Vision)
  • Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
  • 401K savings + match
  • Comprehensive compensation package including base pay and bonus
  • And additional benefits!

On the day-to-day, you will:

  • Support new market launches and leadership transitions by codifying best practices into launch playbooks, onboarding and mentoring O&E Directors, and serving in interim leadership roles as needed
  • Lead and standardize O&E learning programs across internal teams, independent outreach associates, and external brokers to ensure consistent, high-quality training delivery
  • Design and execute training and development initiatives for both new hires and existing teams, including implementation planning, logistics, and in-person delivery across markets
  • Measure training effectiveness and enrollment outcomes using KPIs to identify gaps, drive retraining, and guide continuous improvement
  • Build hands-on coaching and development programs to support individual and team performance, ensuring membership growth and quality metric achievement

Job requirements include:

  • Bachelor’s degree or equivalent required
  • Minimum of five (5) years of experience in Medicare, Medicaid, PACE sales, or training
  • Proven success in coaching O&E teams
  • Experience developing and delivering training content for sales teams
  • Strong leadership experience in a metrics-driven environment, with experience in call center metrics
  • Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
  • Ability to process accurate information in a timely manner
  • Excellent leadership, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members

We are seeking a Senior Director, O&E - Launch and Training that ideally has direct experience growing PACE programs. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

 

Salary/Wage base range for this role is $168,895 - $232,231 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications.

Compensation

$168,895 - $232,231 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Create a Job Alert

Interested in building your career at WelbeHealth? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...

For example: $XX.XX hourly or $XX,XXX annually

Select...

Do you consent to receiving text messages as part of the recruitment process? By selecting Yes, you agree to receive SMS from WelbeHealth. Reply STOP to opt out at any time. Reply HELP for customer care contact information. Message and data rates may apply. Messaging frequency will vary. Visit welbehealth.com/privacy-policy/  to see our Privacy Policy. Visit careers.welbehealth.com/us/en/emailpersonalinfo for our Terms of Service.

Select...
Select...

Have you ever worked for WelbeHealth?

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.