Provider Partnership Associate

***This role requires candidates to be based in or near Newark, NJ, with the ability to travel frequently for field work and in-center visits

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Provider Partnership Associate will support internal and external functions that enable our high-caliber provider network to deliver services to frail seniors across multiple geographies. This role collaborates both virtually and in-person with our provider partners and PACE center leadership on healthcare-related issues, primarily regarding onboarding, education on authorization, and claims, to ensure continue provider participation. The Provider Partnership Associate resolves queries and trains healthcare providers to ensure operational efficiency.

This role is different because the Provider Partnership Associate at WelbeHealth:

• Serves as a highly visible, relationship-driven partner to our provider network, owning onboarding, education, and ongoing engagement while proactively identifying opportunities to improve provider experience and operational workflows
• Operates at the intersection of operations, clinical teams, and external providers, with the opportunity to directly influence care delivery and outcomes for vulnerable seniors within a mission-driven PACE model

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Initiate and maintain effective channels of communication with our high-quality network of aligned providers, through ownership of implementation and provider relations functions
• Guide partners from initial provider training and onboarding of Plan policies, procedures, and available technology (ex. Provider Portal), through ongoing engagement and relationship optimization
• Manage external and cross-functional relationships to ensure smooth operational integration with our contracted provider partners and clinical staff
• Triage inbound provider relations questions and work cross-functionally to resolve issues in a timely manner
• Proactively and collaboratively think about how to further service our partners and measure provider satisfaction
• Develop a deep knowledge of the markets assigned to your region and serve as the network expert internally
• Manage healthcare provider accounts to achieve company strategies and goals

Job requirements include:

• Bachelor’s degree in relevant field; professional experience may be substituted
• Minimum of one (1) year of experience in provider relations, specifically field work; experience in a managed care organization highly desired
• Proven experience building trust-based relationships with a diverse group of stakeholders and deliver service-centric experience
• Demonstrated ability to go above and beyond in providing service to providers or partners
• Excellent organizational and communication skills
• Ability to work independently with minimal supervision
• Demonstrated ability to prioritize in a fast-paced environment

We are seeking a Provider Partnership Associate who is passionate about building strong provider relationships, improving operational workflows, and enhancing the overall provider experience to support high-quality care for our participants. If you are passionate about improving our provider partnerships in a new market and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com