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Project Coordinator, Operations (Part-Time)

Boston, Chapel Hill

Company:  The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Project Coordinator, Operations (Part-Time)

Reporting To: Content Operations Manager

Location: Newton, MA, Chapel Hill, NC, or New York, NY 

Compensation: $30/hr; 25 hrs per week

Position Summary: This role supports end-to-end operational processes for several intervention streams on Well’s platform.

Key Responsibilities: 

  • Collaborate closely with cross-functional teams (Platform Experience and Performance [PEP], Product, Marketing, and Clinical) to execute interventions through all stages of the production process to ensure on-time delivery of content
  • Configure interventions for launch in all systems, including translating the eligibility criteria into a machine-readable language usable by our proprietary AI Health Engine
  • Perform QA on interventions prior to release to ensure high quality and minimize controllable error
  • Monitor, analyze, and report on data related to intervention eligibility and relevance with an emphasis on member impact to ensure rigor and accuracy
  • Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines

Preferred Qualifications

  • Coursework or experience in Epidemiology, Statistics/Biostatistics, Health Informatics, Public Health or other quantitative discipline 
  • Experience with some or all of the following:
    • SQL or a comparable querying language
    • Data analytics tools (such as Looker or Tableau)
    • Excel/Google Sheets, including data management and advanced analysis functions
    • Statistical analysis tooling
  • Excellent time management and project management skills
  • Meticulous, logical attention to detail with high quality standards 
  • Excellent communication and strong collaboration skills
  • Flexibility, initiative, and willingness to learn 
  • Openness to fast-paced problem solving in a highly-technical environment

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. 

We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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