Operations Supervisor

At Wellist, we help people navigate life’s most complex moments—whether they’re managing a diagnosis, caring for loved ones, or simply balancing it all. As we grow, we’re looking for a dependable, people-first leader to guide the daily operations of our outbound contact center and ensure our resource directory remains a trusted source of support.

As our Operations Supervisor, you’ll be a hands-on leader who keeps the team focused, motivated, and delivering high-quality work. From coaching agents and jumping in on calls, to reviewing records and removing blockers—this is a fast-paced, people-facing role for someone who leads with integrity, sets a high bar, and thrives in service of a mission. Whether your background is in healthcare, retail, or another high-volume environment, we’re looking for someone who brings heart, structure, and accountability to every shift.

What You’ll Own:

Support and Guide the Team

• Serve as a go-to support for analysts during their shifts — answering questions, helping troubleshoot issues, and escalating concerns as needed.
• Provide coaching and on-the-spot feedback to help improve accuracy and professionalism.
  Help coordinate daily assignments and ensure team members are clear on priorities.

Execute Outreach and Operational Tasks

• Ensure team members are meeting quality standards for outbound calls and campaign execution.
• Step in to support high-volume projects by making calls or completing verifications when needed. Make outbound calls to vendors to verify information and update listings.
• Help coordinate schedules, assignments, and team communications for smooth delivery.
• Follow quality standards for documentation, professionalism, and data accuracy.

Support Strategic Initiatives

• Provide operational support during new client launches and time-sensitive updates.
• Partner with the Director and cross-functional teams (e.g. Engineering, Client Success) to troubleshoot blockers and implement process improvements.
• Maintain clear documentation and process hygiene to support scale.

Monitor and Improve Performance

• Track team metrics (e.g., call volume, disposition accuracy, script adherence, etc.) and flag trends.
• Mentor call center leadership towards optimal management practice and skill development as measured through performance evaluations and goals achievement.
• Identify gaps in training or tools and proactively propose solutions.

Who You Are:

• A strong people leader who enjoys mentoring and growing talent.
• Comfortable making outbound calls and supporting frontline work.
• You care about getting things right and making things better — you’re attentive to details, take pride in quality work, and are always looking for ways to improve the process.
• Not afraid to jump in and get your hands dirty to get a project across the line.

Requirements:

• 2+ years of experience in people management (call centers, customer service, retail management, team sports leadership, etc.).
• Familiarity with dialer tools, outreach systems, or CRM platforms a plus.
• Experience managing team schedules, performance metrics, or training programs.
• Ability to adapt quickly and juggle multiple priorities in a dynamic environment.

About Wellist:

Wellist is a mission-driven digital health company leading the way in revolutionizing how employers enhance employee well-being while reducing costs. Our innovative solution delivers the “right resources at the right time,” using a precision resource-matching platform, targeted activation campaigns, and employee-driven data. By simplifying benefits access and amplifying value from existing benefits partners, we help organizations improve employee outcomes and achieve significant cost reductions. 

Wellist’s outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024 - Human Resources), MassTLC (Most Innovative Technology of the Year), Rock Health (Top 50 in Digital Health, Diversity, Leadership), American Business Awards (Company of the Year, Silver Stevie) and BostInno (50onFire). 

Why work here:

• A meaningful mission - join a team that makes a difference for patients and families.
• Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy.
• Opportunities to develop your career - expand your resume with a Series A stage healthcare startup.

 

At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).