Wellbeing Specialist

At Wellist, we support people through life’s most complex moments—whether they’re recovering from surgery, managing a chronic illness, or caring for a loved one. Every interaction matters. As a Wellbeing Specialist, you’ll be the direct connection between users and the support they need—making life easier for patients, employees, and families when it matters most.

This is a highly visible, hands-on role shaping the experience of every user we serve. You’ll be on the phones, writing emails, and going above and beyond to delight each person you interact with. From finding a dog walker for someone post-knee surgery to connecting a caregiver with a local support group, you’ll make sure every user has the resources, compassion, and guidance they need.

Please note: This is a full-time, onsite role in our Boston (Copley Square) office. Our Support Center is open from 9am–8pm ET, so shift flexibility within that timeframe is required.

What You’ll Do

Deliver Best-in-Class Service

• Provide timely, friendly, and supportive communication with patients, employees, families, and hospital staff via phone, email, and mail.
• Ensure every interaction leaves users feeling cared for and supported.

Personalize Recommendations

• Use Wellist’s resource directory to match users with the right services for their unique needs.
• Conduct custom research when needed to fill gaps and deliver truly personalized support.

Represent Wellist with Pride

• Serve as the face of Wellist with client staff, including hospital staff and HR managers.
• Build trust by answering questions, assisting with referrals, and resolving concerns clearly and compassionately.

What Success Looks Like

• 3 Months In: You’ve mastered our tools and workflows, can confidently handle calls and emails, and are delivering accurate, empathetic support with minimal guidance. Your interactions are consistently rated as excellent.
• 9 Months In: You’ve built trusted relationships with client staff (e.g., nurses, HR managers) and can anticipate user needs with confidence. You’ve developed deep expertise in at least one client account and serve as the internal go-to for optimizing support. You’re actively contributing to team improvements—sharing feedback, refining workflows, and mentoring newer team members.
• 12 Months In: You’re recognized as a culture carrier and a go-to resource within the team. You’re consistently exceeding performance standards (e.g., efficiency, accuracy, satisfaction). You actively help identify opportunities to enhance Wellist’s service model and scale our impact.

What You Bring

• Commitment to Confidentiality: You handle sensitive patient and employee information with integrity, adhering strictly to SOC2, HIPAA, and Wellist’s privacy standards.
• Exceptional Communication: Clear, empathetic, and effective written and verbal communication in English, with Spanish proficiency considered a plus.
• Tech Savvy: Comfort with computer systems, data entry, telephony tools, and a willingness to learn new programs.
  Customer Service Experience: 2+ years in a call center or customer service environment, with proven ability to manage inbound and outbound calls, stay organized, and follow structured processes.
• Detail Orientation & Resilience: The ability to juggle multiple priorities while ensuring accuracy and care.

About Wellist

 

Wellist is a mission-driven digital health company revolutionizing how employers support employee well-being while lowering costs. Unlike most HR solutions, we built our platform on the floor of hospitals—serving patients and care teams at leading health systems where healthcare happens. That frontline experience shaped both our precision resource-matching platform and user experience, enabling Wellist to connect people to the right resources at the right time and helping employees discover 5X more resources. By simplifying benefits navigation and amplifying the value of existing partners, Wellist helps employers improve health outcomes and achieve measurable savings. Our impact has been recognized by leading industry organizations:

• Fast Company – Most Innovative Companies (Human Resources)
• MassTLC – Most Innovative Technology of the Year (Healthcare)
• Rock Health – Top 50 in Digital Health (Diversity Leadership)
• American Business Awards – Company of the Year, Silver Stevie (Health Products & Services)
• BostInno – 50 on Fire (Health & Medicine)

Why Work Here

• A meaningful mission – Join a team making a difference for employees, patients and families every day.
• Outstanding benefits – Excellent medical and dental coverage, life & disability insurance, up to 3 weeks of PTO, and a generous parental leave policy.
• Career growth – Build your resume with a Series A-stage healthcare startup that’s scaling globally.

At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).