Director, Clinical Operations

We are a mission-driven fertility clinic platform that will leverage technology and innovation to provide a best-in-class care experience. The company seeks to be the fertility clinic of choice for patients who are not satisfied with the experiences or outcomes of the available providers in their specific geographies (if there are any providers in their geographies at all). The result will be a national network of branded clinics that attracts thousands of IVF patients annually. We intend for the business to redefine the ART treatment experience, eventually contributing to solving the significant disparity between the number of patients who seeking ART, and the number who have access to the procedures due to inefficiently managed clinics and the limited numbers of REIs nationally. 

About Us

Wellnest Fertility is driving the next-generation fertility care movement, fundamentally changing how fertility services are practiced, delivered, and experienced. 

Job Description:

The Director of Clinical Operations will provide the leadership, management, and oversight necessary to ensure that the organization has the appropriate clinical operational controls, administrative and reporting procedures, and systems in place to effectively grow the clinical organization while maintaining operating efficiency. In addition, the Director of Clinical Operations will provide management enabling the design and deployment of new programs, initiatives, changes, and new clinic launches.

Location: This is a fully remote position that can be located anywhere in the United States.

Job Duties:

Operational Excellence:  The Director of Clinical Operations establishes, coordinates, and administers as an integral part of management, adequate structure for the delivery of effective operations across Clinic Launches and Clinic Operations, specifically:

• Clinic Launches
• Provides management, coordination, and oversight of new clinic launches, including the set-up, training, launch, post-launch support, procurement/vendor management as well as post-launch collaboration with other key stakeholders..
• Coordinates and oversees the development of  staffing matrix, templates, and scheduling according to established parameters for new clinics
• Ensures collaboration with the facilities management team to design and build centers according to established parameters
• Spends significant time on site as we launch each new clinic and plays a crucial role in launching new clinics - highly mobile and open to new geographies
• Clinic Operations:
• Facilitates the application of the tools, and processes to enable the design and deployment of consistent organizational processes and systems
• Oversees and coordinates the design and deployment of new processes, changes, programs and initiatives for the medical group. This includes workflows, processes, policies, and procedures.
• Oversees and coordinates Maintenance / Daily Clinic operations, including Services, Staffing, Facilities, Procurement/ Vendor Management, Technology, Communications
• Translates clinical operations strategy into practice operations metrics, measures, and measurement processes
• Responsible for consistently communicating performance metrics to clinic Practice Managers - “live by the metrics”

Products/Services:

• Partner with the executive team to develop and implement the strategy to deliver exceptional patient satisfaction, efficiency, quality, and profitable growth for Wellnest’s business. Shares accountability for the execution of this strategy.  
• Oversees all aspects of technology implementation for each clinic according to established product parameters to enable operational processes, including patient portal and EHRs

Leadership/Strategy:

• Leads the development and implementation of Clinical Operations OKRs that support the organization’s vision and goals. 
• In partnership with the CMO, ensures clinical goals, growth targets, operating performance, financial metrics, and overall practice outcomes are met/exceeded. 
• Develops employee performance by establishing clear goals/expectations, tracking progress against goals, providing timely feedback, and addressing issues promptly.
• Designs and oversees deployment of Clinical Operations departmental structures, operations systems and practices and are responsive and adaptable to evolving business needs.
• Represents corporate clinical interests in business development, promotional outreach, and related presentations to potential clients, partners, and organizations.
• In partnership with the executive team, responsible for developing and deploying Clinical Operations strategies to meet or exceed revenue, profit, and cash flow commitments to the company.
• Upholds, safeguards, and promotes the organization’s values and philosophy relating to ethics, integrity, and corporate responsibility as referenced in organizational values and philosophy standards

Requirements:

• 5 - 7 years of experience in a related position in an IVF clinic setting.
• An advanced degree (MS, MBA, MHA and/or MPH) or clinical degree (RN/NP/PA) or equivalent manager-level experience is preferred.
• Broad knowledge of healthcare-specific strategies
• Deep knowledge of healthcare, multi-site healthcare operational experience
• Exceptional analytical, problem-solving, and strategic thinking skills, with the ability to use data to inform operational decisions
• Strong program management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
• Ability to travel up to 30-50%

Compensation: 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $113,000 - $160,000 annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Beyond the paycheck:  

As an early employee, you will be a critical part of our core team and influence the direction of the company. We offer competitive compensation, early-stage equity, a full suite of benefits, and we will invest in your career development.