Call Centre Consultant (Health Insurance)

Looking for a role where you can make a difference to someones life?
Love supporting customers through the good and bad? 
We've got you covered.

Benefits!

• Hybrid opportunity
• Jan 2025 Start - interviews happening asap!
• Mon-Fri rosters - no weekend work!
• Full time hours each week (37.5pw)

Your Next Role:

If you love going the extra mile for members on a genuinely lovely team, then this one's for you. 

• Answering inbound calls from existing and potential insurance members
• Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members
• Handling membership applications, claims requests and/or inquiries
• Resolving member queries with accurate information
• Outbound calls for follow ups

Training & Support:

• 2-4 weeks of training: Gradual learning of products and services starting in virtual classroom style, learning theory, compliance, then putting it into practice gradually
• Supportive, diverse and bubbly team environment

What You Need: 

• Someone with a minimum of 6-12 months recent Contact Centre experience (within last two years). lnsurance experience is a plus
• Positive can-do attitude.
• Passion for delivering exceptional customer experiences.
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
• Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.
• Committed to customers and to your role.
• Exceptional communication skills both verbally and written.
• AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8am-7pm)

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀