Overseas Lifecycle Consultant

Help Members Stay Covered on Their Journey

Are you a sales-driven professional who thrives on closing deals and retaining customers while making a real impact on people’s lives? In this role, you’ll be the trusted guide for overseas health insurance members, ensuring they stay covered as they navigate different visa stages. From their first student visa to new opportunities requiring policy changes, you’ll be their go-to expert providing support, peace of mind, and solutions that keep them protected every step of the way.

Why You’ll Love This Role:

• Work with an industry-leading health insurance provider making a real difference in people’s lives.
• Be part of an exciting new division with opportunities for growth and innovation.
• A great stepping stone for those looking to advance in health insurance retention or sales.
• Competitive hourly rate and incentives: $36 per hour + super, incentives for hitting daily targets!

About the Role:

• 12-month casual contract - be part of an exciting new division shaping the future of retention.
• ASAP start - jump into this high-energy role now.
• Monday to Friday | 37.5 hours per week (Service line operates across 8am-8pm)
• Day shifts preferred (9am–5pm), but PM shifts may be rostered for better outreach (especially to students who are unavailable during the day).
• Work remotely with full support from a fantastic team.
• 3 weeks initial training to get you up and running (Mon-Fri 9-5pm hours during training). 

What You’ll Be Doing:

• Proactively engage with members whose policies are expiring or who are considering leaving - your goal is to retain and upsell while ensuring they stay covered.
• Make outbound calls (with some inbound) to members, guiding them through their health cover options.
• Hit retention and sales targets - this is not a standard customer service role. A strong sales mindset is required.
• Educate and advise members on their policy benefits, visa requirements, and the importance of continuous coverage.
• Apply empathy and problem-solving, especially during sensitive conversations where members are unsure or facing challenges.

What We’re Looking For:

• Sales and retention experience is a must - we need hungry, target-driven professionals. 
• Understanding of the Australian healthcare system - Medicare, private health, and the difference between public and private cover. Overseas candidates must already have this knowledge.
• Exceptional communication and negotiation skills - Confidently guide conversations to retain members, upsell, and offer the best solution based on their needs. Deliver complex information in a simple, compelling way to help members make informed decisions.
• Ability to build trust and rapport quickly - Engage members in meaningful discussions that make them feel valued and understood.
• Resilience and persistence - Handle objections with confidence and turn hesitations into opportunities.
• Problem-solving mindset - Assess each member’s situation and recommend tailored solutions that align with their visa requirements.
• Tech-savvy and quick to adapt - you’ll be working with multiple systems, so confidence with technology is essential.
• Strong home Wi-Fi connection - minimum 50 Mbps required for smooth call handling.

Join a team that’s redefining retention and helping members stay covered when it matters most. Apply now and be part of something bigger.