Inbound Sales Consultant (Health Insurance)

Health Insurance Sales Consultant
 

Be Part of a Brand-New Team & Make an Impact!
Are you a call centre pro who knows how to sell, retain, and provide top-notch customer service? This is your chance to join a leading health insurer as part of an exciting new team where every call is an opportunity to make a difference. No cold calling – just warm leads waiting for your expertise!
 

Why You’ll Love This Role:

• Both casual and permanent positions available!
• All warm leads – Customers are already interested, you just help them find the right cover.
• Build something new – Be part of a fresh, high-energy team shaping the future of health insurance sales.
• Hybrid work setup – After training, work 3 days in the office, 2 from home (once you’re competent).
• Fantastic location – Work from Clayton - MCity, with free parking available.
• No weekend work – Rotating roster between 8 AM - 6 PM, Monday to Friday.

What You’ll Be Doing:

• Handling inbound calls from potential customers looking for health insurance solutions.
• Making outbound follow-up calls to customers who’ve shown interest – no cold calling!
• Selling & retaining – Help customers choose the right plan while ensuring they stay covered.
• Providing an exceptional customer experience by guiding them through their options with confidence and care.
• Meeting and exceeding KPIs across sales, retention, call efficiency, customer experience (NPS), and compliance.

What We’re Looking For:

• Call centre experience is essential – You’ve done this before and know how to handle high-energy sales and retention conversations. Ideally with 6-12 months recent call centre experience within the last 2 years.
• A sales mindset – You thrive on hitting targets and closing deals while keeping customers happy.
• Excellent communication skills – You can confidently navigate conversations, build trust, and simplify complex information.
• Resilience & adaptability – You know how to handle objections and turn challenges into opportunities.
• A team player – This is a new team, and we need people who are ready to collaborate and help shape the culture.

The Details:

• Start date April 1st (casual contracts for first 3-6 months then extensions thereafter)
• Perm Rate: $77,000 inclusive of super + 14% annual bonus 
• Casual Rate: $34.48 per hour + super
• Training: 3 weeks total – 2 weeks of in-office phone training to get you set up for success.
• Assessment Centers: March 13th-14th (Thurs/Fri) – 3-hour session in Clayton or the CBD.

Ready to be part of something big? Apply now and bring your call centre expertise to a company that values your skills and offers incredible growth opportunities!