New

Customer Support Specialist — Superannuation (Fintech)

Love solving problems and building trust with customers?
Join a small, high-performing team with a fintech in Sydney. You’ll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing.

✨ What’s in it for you:

Salary: 75k-85k + super
Permanent role FT hours
Hybrid work: 2 days WFH each week (Sydney CBD office)
Health & wellness benefits + WFH allowance
Professional development (RG146 support available)
The impact of a growing fintech with global reach

💼 What you’ll be doing:

Helping members via email, chat & phone with friendly, accurate support
Handling super queries: contributions, rollovers, insurance, account changes & compliance
Supporting customers across Super & US Investing products
Managing feedback & complaints with care, closing the loop on issues
Logging insights and partnering with Product, Risk & Compliance to improve the experience
Meeting quality, accuracy and response-time KPIs

🎯 What we’re looking for:

2+ years in superannuation customer support or super fund operations
2–3 years total in B2C support/customer success (or similar)
CRM & live chat proficiency; strong written & verbal communication
Solid understanding of super regulations & member processes
Nice to have: RG146, life insurance & investments exposure
Empathy, initiative, attention to detail and strong compliance awareness
Full Australian work rights

If you care about great customer experiences and want to help people invest in their future, apply today and take the next step in your fintech career!

Create a Job Alert

Interested in building your career at Weploy? Get future opportunities sent straight to your email.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Please specify your work rights within Australia

Select...

For visa holders please outline which visa type you hold and expiration date. For those not on a visa please enter NA

Can you work consistent Mon-Fri full time hours each week (37.5 hrs weekly)?

Select...

Which of the following best summarises your experience from the last 1-2 years? *

Contact Centre Customer Service

Contact Centre Sales

Customer Service (Face to face)

Sales (Face to face)

Reception, Administration & Business Support

Other

State/territory you reside in:

Select...

So we can match you to the right role, which suburb are you located in?

What is your preferred working arrangement? *

Work from home (remote)

Hybrid (blend of in-office and remote days)

Fully onsite (in-office)

Please note: As part of our recruitment process, shortlisted candidates will be required to undergo a National Police Check and Employment Reference Checks. Please type 'OK' to show you have read and understood the above.

Customer Support Specialist (Superannuation)

Customer Support Specialist — Superannuation (Fintech)

✨ What’s in it for you:

💼 What you’ll be doing:

🎯 What we’re looking for:

Apply for this job