Virtual Receptionist

Virtual Receptionist – Work From Home

$35.58/hour + super | ASAP start | 3-month contract + extensions

Looking to put your communication and organisational skills to work in a fast-paced, supportive environment? Our client is on the lookout for a Virtual Receptionist to handle high-volume inbound calls, manage customer requests, and provide seamless support across the business.

This role is perfect for someone who thrives under pressure, works autonomously, loves problem-solving, and can deliver exceptional customer service while working remotely.

About the Role

• Role Title: Virtual Receptionist

• Location: Work From Home (must have your own laptop, headset & reliable WiFi)

• Start Date: ASAP

• Duration: 3 months (with potential to extend)

• Hours: Rostering across Monday to Friday, 7:30am – 5:30pm (working 37.5 hrs each week)

• Pay Rate: $35.58/hour + super

Key Responsibilities

• Manage approx. 150 inbound calls per day through a call queue.

• Triage and transfer customer enquiries to the appropriate departments.

• Conduct follow-up emails and outbound calls as required.

• Complete general administrative support tasks.

• Use systems including Outlook, Microsoft Teams, and Genesys effectively.

What We’re Looking For

• Previous experience in a call centre, reception, or customer service role.

• Excellent communication and organisational skills.

• Ability to work in a fast-paced environment with attention to detail.

• Tech-savvy and confident with multiple systems.

• A proactive and reliable approach to work.

Why You’ll Love This Role

• Fully remote – work from the comfort of your home.

• Opportunity to work with a reputable and established organisation.

• Potential for long-term opportunities and upskilling depending on performance.

• Great hourly pay + superannuation.