Job Application for Contact Centre Representative (South Melbourne) at Weploy

Contact Centre Representative – Online Retailer

📍 South Melbourne (On-Site)
💼 3-Month Fixed Term Contract – strong potential to extend
💰 $56,600 pro rata + penalty rates for Public Holidays (equivalent $34 per hour + Super)
🕘 Monday–Friday, 9:00 AM–5:30 PM
🚀 Start Date: 24 Nov or ASAP

Our client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they’re looking for confident, customer-focused legends to join their inbound support team!

This is the perfect opportunity for someone with previous call centre experience, who thrives in fast-paced environments, loves problem-solving, and enjoys creating brilliant customer experiences.

What you’ll be doing

Managing high-volume inbound calls (50-80+ per day) related to products and services
Supporting customers during an exciting Black Friday and Christmas sales influx
Handling a mix of service-based queries including:
- Delivery delays
- Refund and return requests
- Complaints and escalations
- Payment processing
- Online product questions
Investigating issues, finding quick solutions, and leaving customers feeling genuinely supported
Navigating multiple systems to update orders, track deliveries, and action customer requests

What we’re looking for

6–12 months call centre experience (essential)
Fully availability over Xmas period (public holiday dates optional to work)
Excellent verbal communication – clear, warm, and confident
A natural problem solver who enjoys untangling tricky situations
Ability to stay cool and compassionate in a high-volume environment
Someone organised, reliable, and ready to jump straight in

Why you’ll love it

Step into an exciting period of growth and high activity
Join a fun, fast-moving team that knows how to work together
On-site role in vibrant South Melbourne
Strong likelihood of extension or ongoing work

Interview Process

Online skills assessment (20–40 mins)
Sales Director video interview (20 mins)
Interview onsite (2 people)

If you want a role that keeps you busy, engaged, and genuinely challenged, this is the one. Apply now!

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Can you work consistent Mon-Fri full time hours each week (37.5 hrs weekly)?

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This role requires full availability over the Xmas Period (Public holiday dates not essential, however are optional with penalty rates available). Please let us know any upcoming leave you have over the next 3 months

In the last 1-2 years how much phone based experience do you have?

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Contact Centre Customer Service

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Reception, Administration & Business Support

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Please note: As part of our recruitment process, shortlisted candidates will be required to undergo a National Police Check and Employment Reference Checks. Please type 'OK' to show you have read and understood the above.

Contact Centre Representative (South Melbourne)

Contact Centre Representative – Online Retailer

What you’ll be doing

What we’re looking for

Why you’ll love it

Interview Process

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