Member Engagement Consultant

Location: Newborough (onsite)
Hours: Full-time, Monday to Friday, 08:30am - 04:00pm or 9:00am - 5:00pm
Pay: $62,818 + super
Duration: Full time permanent position 

Your next role:

This is a phone-based customer service role, where you’ll be supporting members primarily through inbound calls, providing guidance, information, and reassurance across a range of health insurance enquiries.

We have partnered with an organisation where people are at the heart of everything they do. They are committed to creating an environment where diversity is celebrated, equity is achieved, and inclusion and belonging are prioritised and embraced. They are known as the health fund with heart — a not-for-profit, regional private health insurer supporting more than 90,000 members across Australia. They stand by their members through the highs and lows of their health journeys and actively give back to the communities they serve. 

Their aspirational vision is to become the number one member-owned private health insurer in Australia, guided by a clear purpose and supported by five core values:

• We display trust and respect always
• We focus on shared results
• We engage and empower
• We are accountable
• We create a positive work environment

Key Responsibilities

• Provide consistent, high-quality member support across multiple channels including phone, email, online chat, and social media, while completing claims and administrative tasks to meet service standards.

• Deliver accurate, consistent advice to existing and new members regarding products and services.

• Understand member needs through effective questioning and deliver timely, accurate solutions aligned to individual and team targets.

• Focus on member retention by identifying and communicating the most suitable product benefits and value for each member.

• Actively participate in training, development, and team activities to build capability, product knowledge, and compliance awareness.

What You Bring

• A genuine passion for helping customers and making a positive difference

• Strong verbal, listening, and written communication skills

• Previous customer service experience (call centre experience is highly regarded but not essential)

• Confidence using digital applications and business systems, including Microsoft Office

• Knowledge of the health insurance industry, or related sectors such as banking or finance (highly regarded)

What’s On Offer

• $62,818 base salary + super

• Permanent, full-time opportunity

• Onsite role in a vibrant Newborough office

• Comprehensive training and ongoing support

• Free onsite parking

• Generous staff discounts across: Private Health Insurance, Salary Continuance Insurance, Crisis Benefit Insurance Cover and many more!

What's next

If this sounds like the opportunity you’ve been looking for, apply today and start your journey with an organisation that truly puts people first.