Sales Success Representative

Are you a motivated, customer-focused professional looking to kickstart your career in sales, build strong client relationships, and develop your skills in a fast-paced, phone-based environment?

We're looking for an energetic, driven, and customer-centric Sales Success Representative to join the hipages team in Sydney. In this role, you'll work with tradies who have recently joined Australia's leading home improvement platform, ensuring they are set up for success, engaged with the platform, and getting maximum value from their membership.

 What you'll be doing:

• Onboarding new tradies and guiding them through their first experience on the platform
• Conducting outbound engagement and nurture calls to support customer success
• Re-engaging tradies who have become inactive and helping them maximise their return on investment
• Educating tradies on best practices and providing tailored recommendations
• Managing and tracking customer performance and campaign activity
• Assisting with service-related enquiries and account management activities
• Supporting the wider sales team where required
• Meeting and exceeding daily, weekly and monthly KPI targets

What's in it for you:

• $65,000 + Uncapped Commission (OTE $93,000) 
• Monthly commission payments and daily incentive opportunities
• Sydney CBD location with hybrid flexibility available after training 
• Free breakfast and snacks provided in the office
• High Achievers Club and regular team rewards
  Supportive and friendly office environment - a team that wants to see each other succeed
• Join an award-winning employer with a strong team culture
• Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles
• Ongoing training and development to help you build a long-term career

What we're looking for:

• No experience is required - we are looking for people with the drive to succeed!
• Strong communication and relationship-building skills
• Previous experience in a phone-based role would be an advantage
• Experience managing high volumes of outbound calls is highly regarded
• Ability to work towards KPIs and performance targets
• A resilient, positive and customer-focused mindset
• Strong organisational skills and attention to detail
• A genuine desire to help customers succeed

If you're looking for a role where you can kickstart your career in sales and build a long-term career with a recognised Australian brand, we'd love to hear from you! Apply now!