Creative Services Manager

About Us

We. is a global communications agency helping brands navigate an ever-changing world. We’ve spent decades at the intersection of technology and humanity, translating new innovations into meaningful experiences that connect with people. As change accelerates and expectations evolve, we use our expertise to help brands communicate through complexity to drive connection, understanding and progress. We offer a range of solutions with this in mind, across diverse industries, audiences and stakeholders. In a city fueled by innovation and ambition, our teams in Singapore are passionate about Singapore Inc. We shape brand narratives and share stories that masterfully blend communications with data, strategy, earned-centric creativity and digital-first thinking. Our deep expertise in Public Sector, Travel & Tourism, Tech, and B2B industries combined with proprietary AI tools and a leading-edge tech stack ensure that we transform content into connections and stories into impact.

 

Purpose of the Position:

Attention all creative operations leaders and strategic visionaries!

We're seeking an experienced Creative Services Manager to lead our dynamic creative operations team at our innovative communications agency.

As the strategic leader of our creative services function, you'll be responsible for driving operational excellence across all creative workflows, managing cross-functional teams, and establishing scalable processes that enable our creative talent to deliver exceptional client work efficiently and effectively.

This role offers an exciting opportunity to shape the operational backbone of our creative department, ensuring seamless project delivery, optimized resource allocation, and strategic vendor partnerships while fostering a culture of innovation and continuous improvement.

Your next career milestone awaits—apply now and lead something extraordinary!

Responsibilities:

Strategic Creative Operations:

• Develop and implement comprehensive creative services strategies aligned with business objectives

• Design and optimize end-to-end creative workflows, from briefing to delivery

• Establish standardized processes for project management, quality control, and client communication

• Drive digital transformation initiatives to enhance creative production capabilities

Resource & Capacity Management:

• Oversee strategic resource planning and allocation across multiple creative teams and projects

• Develop forecasting models for resource utilization and capacity planning

• Manage talent acquisition and workforce planning for creative services

• Implement resource optimization strategies to maximize efficiency and profitability

Vendor & Partnership Management:

• Lead strategic vendor relationship management and supplier diversity initiatives

• Develop comprehensive vendor evaluation, onboarding, and performance management frameworks

• Negotiate contracts and establish SLAs with key creative partners and suppliers

• Build and maintain a curated network of specialized creative vendors and freelancers

Business Intelligence & Performance:

• Establish creative services dashboards and reporting systems for executive leadership

• Conduct data-driven analysis to identify operational improvements and cost optimization opportunities

• Lead market research and competitive analysis to benchmark operational performance

• Present strategic recommendations and business cases to senior leadership

Client & Stakeholder Management:

• Partner with account leadership to ensure operational excellence in client delivery

• Develop client-facing operational processes and service standards

• Manage escalated operational issues and implement corrective action plans

• Contribute to new business pitches with operational insights and capability demonstrations

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, Marketing, or related field required

• Minimum 4-7 years of progressive experience in creative operations, project management, or agency operations

• Experience in communications, advertising, or marketing agencies strongly preferred

• Expert-level skills in data analysis and visualization (Excel, Power BI, Tableau)

• Experience with creative production tools and digital asset management systems

• Understanding of creative workflows, production processes, and industry standards

• Exceptional strategic thinking and problem-solving abilities

• Outstanding written and verbal communication skills with executive presence

• Strong presentation skills with ability to influence senior stakeholders

• Results-oriented leader with entrepreneurial mindset

• Adaptable and resilient in fast-paced, dynamic environments

• Passionate about operational excellence and continuous improvement

• Strong business acumen with client-service orientation

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Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas

Applicants are encouraged to submit their applications without their self-portrait, information on age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.