Job Application for Site Manager - Desoto at West Cancer Center

Job Title: Site Manager – Desoto

About Us

At West Cancer Center, we are committed to advancing the quality of cancer care through compassionate service, clinical excellence, and leading-edge innovation. We strive to create a collaborative and supportive environment where every team member plays a vital role in improving the lives of our patients and their families.

Position Overview

The Site Manager at our Desoto location is responsible for the daily oversight of non-clinical operations, including Front Desk and Scheduling, in collaboration with clinical and administrative teams. This leadership role ensures efficient workflow, seamless patient throughput, and an outstanding patient experience. The Site Manager serves as a key liaison between the Desoto site and main office operations, with a focus on customer service, staff performance, and operational excellence. No nights, weekends, or holidays.

Key Responsibilities

Manage Front Desk and Scheduling staff daily to ensure adherence to policies and procedures
Coordinate workflow throughout the front desk to support operational effectiveness
Serve as liaison between Desoto site and main office for facilities, administrative, and clinical matters
Promote and ensure an exceptional patient experience with minimal wait times
Follow up promptly on complaints and patient feedback
Ensure quality and HIPAA-compliant documentation and communications
Review registration documentation for accuracy
Generate operational reports and assist in training and education processes
Supervise staff productivity and performance in alignment with company standards
Collaborate with the Director of Operations to address staffing or performance concerns
Interact with internal teams including Physicians, Senior Leadership, and IT/EMR staff
Engage with external vendors as needed
Perform other related duties as assigned

Qualifications

Education & Experience

Bachelor’s degree in management (required)
1–2 years of supervisory experience in a physician/clinic setting OR
5–7 years of relevant experience in a clinical environment

Skills & Abilities

Strong leadership and team-building capabilities
Ability to manage multiple priorities in a fast-paced setting
Excellent written and verbal communication skills
Demonstrated success implementing new operational processes
Proficiency in MS Office (Word, Excel, Outlook)
Strong problem-solving and analytical skills
Comfortable interfacing with both internal stakeholders and external vendors

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

Join Us

If you're an organized and proactive leader with a passion for healthcare operations, apply now to become a Site Manager at West Cancer Center – Desoto and help us elevate the standard of patient care.

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Site Manager - Desoto

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