Job Application for Site Manager - Desoto at West Cancer Center

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Position Summary: responsible for the daily management of the office areas to include Front Desk, Scheduling and in collaboration with the patient representatives, administrative assistants and the clinical team leaders. The Manager will provide leadership, direction, and administration of services affecting the satellite location and works to ensure operational effectiveness of non-clinical departments and patient thru put. This position collaborates and serves as the liaison for the site with the leaders of clinical and operational teams to improve operational and financial practices while ensuring an outstanding patient experience. Works under the general direction of the Director of Patient Access Services.

Essential Duties and Responsibilities:

Manages front desk and scheduling staff on a daily basis for adherence to policies, procedures and processes.
Facilitates the coordination of workflow throughout the front desk to ensure day to day operations are performed.
Functions as a liaison between Desoto Staff and the main office for issues related to facilities, administration and clinical.
Maximizes the patient experience and access to services provided by the West Clinic by implementing and promoting excellent customer experiences.
Ensure minimum wait times for patients and referring physicians and follows up on complaints promptly.
Ensure highest quality of information obtained, recorded and sent to outside parties in keeping with HIPAA regulations.
Review the quality of patient registration documents on a daily basis.
Generates reports as needed.
Assists with training/education processes as needed.
Supervise and maintain the productivity of employees
Displays leadership qualities and compliance with company policies.
Maintains a professional approach respecting the dignity and confidentiality of patients and employees.
Works with the Director of Operations to resolve any issues relating to staff and their performance.
Attends staff/manager meetings as scheduled.
Interacts internally with Physicians, Senior Leadership Team and EMR support staff.
Interacts externally with vendors.
Performs all other duties, as assigned.

Qualifications/Experience:

Bachelor’s degree in Management and a minimum of 1-2 years supervisory experience in a physician/clinic setting or 5-7 years related experience or equivalent combination of education and experience. Knowledge and experience in a clinical environment required. Must have a demonstrated ability to handle multiple priorities, relate effectively and get results through others.

Must have excellent organization and follow-up skills; excellent verbal and written communication skills, excellent problem-solving skills, ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to supervise the work performance of others; ability to establish and maintain effective working relationships within The West Clinic; ability to establish and implement new processes; must be proficient in computer applications, including word processing, spreadsheet, and e-mail. Additional hours may be required.

Work Environment/Physical Demands/Travel:

Typical office environment with moderate noise level.
Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, hand/wrist use, talk, see, and hear for extended periods of time.
Ability to read and understand documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence. Ability to write routine reports and correspondence. Ability to speak and present information in small groups of customers, suppliers, or employees of the company.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in routine situations.
Ability to lift up to 25 lbs.
Some travel may be required.

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Site Manager - Desoto

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