Job Application for Care Support Coordinator - Wolf River at West Cancer Center

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Summary:

This position will proactively guide patients through and around barriers in the healthcare delivery system to minimize fragmentation and coordinate care. The position will assist with navigating patients and families to Supportive Care disciplines within West Cancer Center as well as the community.

Education/Training & Experience:

	Education/Formal Training	Work Experience	Credential/Licensure
REQUIRED:	High School Diploma	Two years of healthcare experience	N/A
PREFERRED:	N/A	N/A	N/A
SUBSTITUTIONS ALLOWED:	N/A	N/A

Knowledge/Skills/Abilities:

Excellent written and verbal communication skills, with ability to communicate and collaborate with all levels of employees, physicians, patients, and families.
Strong computer and organizational skills.
Ability to prioritize assigned tasks and the needs of the patients.
Ability to work autonomously while completing assigned tasks and maintaining workflow needs.
Complies with clinic safety policy and procedures.
Possesses good communication skills that lend to a team-oriented work environment.
Assists with training and orientation of new employees as assigned.
Possesses the ability to make good decisions, maintains confidentiality, and demonstrates excellent communication and documentation skills.
Proven record of providing excellent customer service both internally and externally.

Key Job Responsibilities:

Initiates contact with cancer patients who are at high risk of poor outcomes, loss to follow-up, on-compliance with appointments, and unplanned ER visits and hospital admissions.
Works with patients and caregivers to identify potential barriers to care and potential opportunities for assistance from other Supportive Care disciplines.
Works with the Care Support team and other Supportive Care personnel to minimize barriers and fragmentation of care.
Contacts patients to follow-up on referrals and opportunities for assistance.
Identifies and maintains a comprehensive list of resources for patients within the clinic and the community.
Provides assistance to patient or family when indicated in handling insurance, forms, etc. required for financial and other means of assistance. (Note: This position does not maintain primary responsibility for these services; however, will be available to assist patient and family if lack of such assistance would result in delayed or missed care.)
Works closely with financial assistance personnel to ensure that patients are enrolled in assistance programs.
Collaborates with physicians, physician staff and other departments in the West Cancer Center to identify patient issues and concerns.
Addresses Social Determinants of Health that are identified through PROs with referrals and resource information. The SDOH identified are transportation issues, access to healthy food and clean water, lack of a social support system, secure housing and utilities.
Assists with internal patient transfers to ensure for optimal patient satisfaction.
Works with outside transportation companies to provide the documentation for scheduling patient rides and reimbursement for gas to appointments.
Provides education on signing up and accessing the patient portal.
Works with outside agencies to help patients manage their transportation issues to prevent missed appointments and non-compliance.
Maintains appropriate documentation in the EMR of all interactions with patients and families.

Supervision Provided by this Position:

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands/Conditions:

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

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Interested in Working, Full-time, Part-time, Supplemental

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Applicants for West Cancer Center’s Midtown Location: I understand that as of 3/28/2022, all employees assigned to work at West Cancer Center’s partnership site with Regional One Healthcare in Midtown Memphis are required to be fully vaccinated for Covid-19 or have an approved exemption on file with West Cancer Center Human Resources. Employees not assigned to the Midtown location are not subject to this vaccine requirement.

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Care Support Coordinator - Wolf River

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