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Certified Medical Assistant - Rx Refills/Hospital Admits - Full Time - Wolf River

Germantown, TN

Job Title: Medical Assistant – Prescription Refills & Hospital Admits

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview
The Medical Assistant – Prescription Refills & Hospital Admits provides clinical support under the direction of a provider, ensuring efficient prescription management, timely hospital admission assistance, and high-quality patient care. This role maintains a clean and safe clinic environment, supports daily clinical operations, and provides mentoring to Level I Medical Assistants within the same clinic. The ideal candidate demonstrates professionalism, strong communication skills, and the ability to thrive in a fast-paced oncology setting.

Key Responsibilities

  • Serve as the primary clinic contact for all prescription refill requests and act as backup for hospital admissions.
  • Monitor group inboxes and address patient needs that do not require nursing judgment (e.g., rescheduling, paperwork).
  • Proactively support physicians and clinical staff by fulfilling patient care responsibilities as needed.
  • Set up exam rooms, instruments, and equipment to ensure readiness for patient visits.
  • Perform clinical medical assisting duties, including accurate documentation within the EMR system.
  • Provide mentoring and support to Level I Medical Assistants within the clinic.
  • Utilize motivational interviewing and teach-back methods during patient interactions.
  • Respond appropriately and promptly to emergency situations.
  • Maintain a clean, organized, and patient-focused clinical environment.
  • Perform other duties as assigned.

Qualifications

Education & Experience

  • Required:
    • High school graduate or equivalent.
    • Minimum of two (2) years of experience working in a medical facility as a Medical Assistant or in a similar healthcare setting.
  • Preferred:
    • Graduate of an accredited medical assisting program.
    • Two (2) years of experience working in a healthcare facility.

Credential/Licensure

  • Required:
    • Current certification as a Medical Assistant through:
      • AAMA, NHA, NCCT, NAHP, or
      • Registered Medical Assistant (RMA) through the American Registry of Medical Assistants
    • Current Basic Life Support (BLS) certification through the American Heart Association.

Skills & Abilities

  • Required:
    • Strong written and verbal communication skills with patients, families, and physicians.
    • Demonstrated proficiency in clinical competencies required for Level 2 Medical Assistants.
    • Ability to begin patient visits with professional, compassionate engagement.
    • Ability to work independently and collaboratively within a multidisciplinary team.
    • Proficiency in EMR usage, documentation, and reviewing clinical reports using evidence-based guidelines.
    • Strong organizational and time-management abilities.
    • Proficiency in motivational interviewing and teach-back techniques.
    • Ability to act quickly during emergencies.

Why West Cancer Center is a Great Place to Work

  • Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
  • Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
  • Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
  • Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us
Take the next step in your career and become part of a team that is making a real difference. If you’re passionate about patient care, clinical support, and contributing to exceptional oncology services, apply now to join West Cancer Center as a Medical Assistant – Prescription Refills & Hospital Admits.

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