Job Application for Account Specialist - Full Time - Germantown, TN at West Cancer Center

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Job Title: Account Specialist

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing innovative cancer treatments. Our team is committed to excellence, collaboration, and supporting both our patients and employees in a meaningful way.

Position Overview
The Account Specialist is responsible for managing assigned patient accounts from initial billing through resolution to a zero balance. This role requires strong analytical and accounting skills to assess payments, adjustments, and discrepancies while maintaining communication with patients and insurance carriers. The Account Specialist must remain adaptable to changing insurance rules and requirements and ensure accurate and timely account resolution.

Key Responsibilities

Assess payments and adjustments on patient accounts for accuracy and take appropriate action on overpayments, underpayments, or non-payments
Resolve billing issues and inquiries from insurance carriers and patients via phone, fax, or mail
Process daily mail from insurance carriers and patients, including payment discrepancies, charge errors, and correspondence
Process credit balances according to established procedures
Compile and submit medical records and supporting documentation to facilitate reimbursement, appeals, and pre-payment reviews
Collaborate with Coding, Medical Records, and Patient Representatives to verify coding, resolve denials, and address insurance issues and pre-certifications
Communicate with insurance companies and patients regarding billing and reimbursement inquiries
Maintain confidentiality and respect for patients at all times
Maintain professional attendance, attitude, and appearance
Comply with clinic safety policies and procedures
Participate in staff meetings as scheduled
Assist with training and orientation of new employees as assigned
Perform all other duties as assigned

Qualifications

Education & Experience
Required:

Associate’s degree or equivalent from a two-year college or technical school; or two (2) to three (3) years of related experience and/or training; or equivalent combination of education and experience

Skills & Abilities

Excellent organization and follow-up skills
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to organize and prioritize work assignments
Ability to manage multiple priorities in a fast-paced environment
Ability to analyze situations and respond in a timely manner
Ability to work effectively in multi-functional teams
Ability to establish and maintain effective working relationships within The West Clinic
Proficiency in computer applications including word processing and email
Ability to perform 10-key by touch

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Support patients and families through critical moments in their care journey
Collaborative Environment: Work alongside dedicated professionals committed to excellence
Growth Opportunities: Access to ongoing training and professional development
Mission-Driven Culture: Be part of a team focused on compassion, innovation, and quality care

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us
If you are detail-oriented, analytical, and thrive in a fast-paced healthcare environment, we encourage you to apply for the Account Specialist position and become part of a team committed to delivering exceptional patient care.

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Account Specialist - Full Time - Germantown, TN

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