Job Application for Patient Access Coordinator - Full Time

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Job Title: Patient Access Coordinator

About Us

At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, compassion, and clinical excellence. Our team works together to ensure patients receive the support, coordination, and resources they need throughout their care journey.

Position Overview

The Patient Access Coordinator is responsible for managing all aspects of patient scheduling, including verification of benefits and pre-certification for rehabilitation services. This position coordinates patient appointments, processes referrals, maintains accurate patient information, and communicates with patients, providers, and other healthcare professionals in person and through telephone, fax, and email.

The Patient Access Coordinator plays an important role in supporting efficient clinic operations and providing excellent patient service while modeling the Mission, Vision, and Values of West Cancer Center.

Key Responsibilities

Manage intake of new consultations from referring providers and offices
Record and verify patient demographic and insurance information
Obtain patient records from outside referring providers, including pertinent medical records, laboratory and radiology results, pathology reports, and other documentation
Schedule new consultations for oncology patients and other referrals, including benign diagnoses, as needed
Complete infusion treatment scheduling and in-office return appointments, communicating all updates with patients
Assist patients with remote and telehealth scheduling and setup
Complete pre-certifications for specific services as needed
Handle incoming phone calls from patients and outside providers, including scheduling and rescheduling appointments and coordinating peer-to-peer calls when needed
Triage phone calls from patients with clinical needs and direct them to the nursing team or appropriate provider for resolution
Make appointment reminder calls and follow up to reschedule missed appointments
Maintain positive and efficient relationships with referring providers, clinics, and hospitals
Provide general assistance to patients during and outside of clinic visits, including assistance with transportation, wayfinding, and other needs
Assist with patient forms and documentation, including financial forms, disability paperwork, handicap placards, FMLA, death certificates, return-to-work documentation, and other letters
Notify the Site Manager or Site Provider of any problems in a timely manner
Demonstrate effective communication skills that contribute to a team-oriented work environment
Perform other duties as assigned

Qualifications

Education & Experience

Required:

High school diploma or GED
Six (6) months of experience in a healthcare environment

Preferred:

One (1) year of healthcare experience focused on insurance and pre-certification

Substitutions Allowed:

Six (6) months of healthcare experience may substitute for the education requirement

Knowledge, Skills & Abilities

Proven record of providing excellent customer service both internally and externally
Knowledge of accessing coverage information from third-party payers
Ability to evaluate problematic situations and adapt, respond, or notify appropriate staff to resolve issues
Ability to set priorities, coordinate multiple tasks, maintain workflow, and prepare written materials
Ability to work without close supervision and exercise independent judgment within the scope of the role
Ability to operate standard office equipment
Strong oral and written communication skills, including spelling, grammar, punctuation, and composition
Proficiency in Microsoft Word and familiarity with electronic medical record systems

Work Environment & Physical Demands

Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
Must have good balance and coordination
Light work requiring exertion of up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently
Close visual acuity is required for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
Work is typically performed in a general office or administrative environment without substantial exposure to adverse environmental conditions

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

If you are an organized, detail-oriented professional with strong communication skills and a passion for helping patients navigate their healthcare needs, we encourage you to apply for the Patient Access Coordinator position at West Cancer Center in Paris, TN. Join our team and play an important role in coordinating patient care, supporting clinic operations, and creating a positive experience for the patients and families we serve.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in West Cancer Center’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Patient Access Coordinator - Full Time - Paris

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