Care Coordinator (Bilingual Spanish)

WestCoast Children’s Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children’s Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. 

The Team-Based model of care program named EMPOWR (EMbracing, Progress and Opportunities, We Rise) aims to support transition aged youth (TAY, 16-24) attain mental health support, housing stability, employment and education gains, and community connections. The program provides community-based therapy, case management and care coordination, and peer and family support through a team-based model. The whole team collaborates on one shared caseload, providing youth with an entire team of support, and allowing staff to share in the successes and challenges of their clients.

The Bilingual Intensive Care Coordinator (ICC) provides support and guidance to family and community members who are a source of strength for the youth. They help bring other providers and the youth’s natural supports together. This position is responsible for engaging and assisting foster youth and other clients, family members, foster parents, and other support persons in forming a Child and Family Team (CFT). The CFT works with identified support persons from natural supports (friends, extended family, neighbors, community members) and formal system partners (child welfare, education, juvenile probation, etc.) to comprehensively address the child and family’s identified goals. 

The position draws on lived experience to provide support and guidance to family and community members who are a source of strength for the youth. They help bring other providers and the youth’s natural supports together. Because of their lived experience, they help create a connection with family and other close contacts, and offer a unique perspective to the rest of the team. 

How you'll make an impact:

• Outreach to and engagement with youth; being a strong advocate for the youth within the team
• Provide community-based trauma-informed services to foster youth or former foster youth transitioning to or struggling with independent living. 
• Provide intensive skill building with youth, with a focus on independent living.
• Provide assessments, crisis intervention, stabilization, and safety plans. 
• Identify and connect youth & young adults with other agencies to address their needs, including housing, medical, mental health, education, employment, advocacy, placement stability, and enrichment activities. 
• Work collaboratively in partnership with the team to engage and connect clients to appropriate resources and services.
• Assist with initial contact and intake, establishing relationships and building trust in order to help clients navigate systems for access to services.
• Provide advocacy, targeted case management and community based rehabilitation services to children and their families. 
• Provide services and participate in agency meetings in a combination of environments including virtual (zoom / phone) and in-person office or community locations (drop-in center, client homes, school, parks, etc.)
• Provide stabilization support services to children and TAY in an in-person milieu environment.

Qualifications:

• Direct, lived experience with foster care, social services, juvenile justice, mental health, residential treatment or group home placements, wraparound services, or other related community resources.
• Bilingual in English and Spanish (required)
• Bachelor's degree in Psychology, Criminal Justice, Social Work or related field (preferred)
• Experience providing case management and rehabilitation services.
• At least 2 years experience working with system-involved youth.
• Demonstrated ability to work with families who have experienced high levels of trauma and demonstrate high mental health needs.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Proven ability to be organized, manage time well, complete high quality and timely documentation.
• Clean CA DMV record and current car insurance and car; travel is required.

Competencies (skills, abilities, and knowledge):

• Demonstrated experience working with children and families who may be involved in the child welfare system.
• Case management skill – assessment/evaluation, crisis intervention, ability to use supervision effectively, ethical and legal responsibilities, high quality documentation.
• Cultural humility - knowledge of issues of race, class and ethnicity.
• Efficiency and time management - ability to be well-organized and complete timely documentation.
• Collaboration and team functioning - able to work independently and collaboratively as part of a multidisciplinary team.
• Ability to work with clients who have complex traumatic histories and other attachment difficulties.

Position details and compensation: This is a full time, hourly (non-exempt) position. Salary starting at $71,500 per year, $34.37 per hour (inclusive of 10% Spanish language differential) and includes performance-based compensation plan, competitive benefits package, and 403(b) plan.

Why work here?

-Be part of a compassionate, driven team that is social justice-focused: We have Staff Affinity Groups such as Staff of Color, LGBTQ+, Equity and Inclusion, Health and Wellness, and more!

-Make a difference for the Bay Area’s most vulnerable populations: We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!

-Access a growth-oriented learning community: As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts. 

We also offer:

• Quarterly and annual incentive compensation and retirement plan contribution
• 100% Employer paid medical (base plan, Kaiser HMO), dental, vision, life insurance, and long-term disability coverage for full-time employees
• Variety of medical plan options including a variety of carriers and types of plans
• 403b retirement plan with ROTH and 403b contribution options
• Flex-spending options - Medical, Dependent Care and Commuter Plans
• 15 days paid time off per year (equivalent to 4 weeks), 12 Paid Holidays, plus Self-Care Leave (additional PTO accrual with increased years of service)

Join us and make a difference in the lives of vulnerable children and families in the Bay Area.  

WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.