Case Manager

WestCoast Children’s Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children’s Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. 

Position Details 

Title: Outpatient Case Manager

Classification: Regular Full Time (1.0 FTE), Non-exempt

Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely)

Regular Work Schedule: Full time, M-F 

Compensation:

• $31.25 per hour

The Outpatient Case Manager works within dynamic teams of youth, caregivers, mental health providers, intensive care coordinators, social workers, teachers and other supportive figures in a youth’s life. Services may include intensive skill building, advocacy, linking to and coordinating with tutoring & vocational programs, mentoring, shelter/ housing, medical and mental health services, legal aid, education, access to benefits or other needs families may have. An Outpatient (OCS) Case Manager provides a diversity of care through conducting the following combination of services:

• Clinical Case Management - Short term & long term intensive linkage and follow-up with community resources which aim to improve mental health symptoms.
• Individual Rehabilitation or Intensive Home Based Services (IHBS) - Focuses on skill building to improve life functioning; examples include: guidance on applying to jobs/schools, building self care and hygiene skills, strengthening social, coping and other behavioral skills.
• Enhanced Care Management (ECM) - A benefit that connects youth and families to healthcare and other services.  
• Provide stabilization care to foster youth in a milieu environment as youth await and prepare for transition to foster placements.

An ideal candidate demonstrates flexibility, initiative, creativity, inclusivity and knowledge of the unique challenges youth and young adults face in foster care. Writing progress notes for each meeting and completing other clinical documentation in a timely manner are an essential part of this position - a writing sample exercise will be conducted during an interview to identify your baseline for progress note writing.

About the Program: Outpatient Services

Our Outpatient Mental Health Services are uniquely suited to meet the needs of vulnerable and high-risk children, adolescents and families – particularly those involved in the Alameda County foster care system. We see clients at our Fruitvale clinic, via tele-health as well as in community settings, meeting families at their greatest point of need, equipping them with the tools and linkages to help overcome what often are multiple traumatic events. The impact of our work is evident in the lives we help to change on a daily basis. 

Responsibilities & Competencies: 

• Cultural Humility - Awareness of the impacts of power, privilege, race and SOGIE on self, clients & others.
• Efficiency and Time Management - Ability to be well-organized, manage time/schedule  effectively, prioritize and complete timely documentation.
• Clinical Care - Manage a caseload and ensure 60% (24 hrs / week) are dedicated to providing services to youth and families; Uphold ethical and legal responsibilities, complete high quality documentation, link youth to to resources, support skill building, assess needs, strengths & provide crisis intervention and de-escalation
• Team Based Care - Enthusiastically able to work collaboratively as part of a multidisciplinary treatment team to support youth and families with developing and making progress toward their goals.
• Work in Community Environments - Openness to providing services in a variety of community settings such as homes, schools, parks, shelters, other agencies, etc.
• Relationship Centered - Understands the value of building healthy relationships to help youth navigate complex systems and how trauma can impact youth and team dynamics; Open to Restorative Justice Practices. 
• Commitment to Ongoing Learning - Ability to use supervision effectively; Ability to be self-reflective and accountable to growth areas; passionate about learning and participating in ongoing training provided by WCC.
• Progress Notes and Clinical Documentation - Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing; This position requires the completion of daily progress notes and other clinical documentation which complies with policies and procedures for meeting EPSDT Medi-Cal and other billing  requirements as set by WCC.

Qualifications:

• At least two years of experience working with youth and families and/or providing case management, rehabilitation services or intensive home based services required.
• Bachelor’s degree in Psychology, Criminal Justice, Social Work or related field preferred.
• Knowledge of Alameda County resources for children and families preferred.
• Passionate about working with foster youth, families & young adults who have complex traumatic histories.
• Highly motivated to work from a team based approach.
• Values humility, compassion, self-care, and ongoing personal growth.
• Flexible schedule with ability to work evenings and occasional weekends as needed.
• Ability to travel by car to meet with clients, generally within a 90 mile radius of WCC's Oakland office. Alternative forms of transportation may be accommodated based on the needs of the program and clients. Employees must have a clean CA DMV record. When driving for WCC, current vehicle insurance is required.

Why work here?

• Be part of a compassionate, driven team that is social justice-focused: We have several Staff Affinity Groups: BIPOC council, LGBTQIA+, Alianza Latine, Equity and Inclusion, and more!
• Serve vulnerable kids and their families and create positive changes in their lives
• Exciting professional development opportunities for experienced clinical staff, including WCC’s Supervisor in Training Program. 
• As a Joint Commission-accredited agency, we provide the highest standard of care and offer extensive clinical training and seminars led by field experts. Training includes CSEC, Telehealth, Complex Trauma/Trauma-Informed Care, Child and Adolescent Needs and Strengths (CANS), Supervisor in training program, and much more!

Benefits:

• Employer-paid Medical Benefits for Employees 
  • 100% employer-paid dental and vision 
  • Dependent medical, dental and vision (50% employer-paid) 
• Medical and Dependent Care FSA and commuter plans
• 100% employer-paid life insurance long-term disability insurance
• Voluntary accident, term life and hospital indemnity insurance 
• 403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
• Quarterly (5-10%) and annual incentive compensation (10%)
• Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
• 12 paid holidays plus one paid floating holiday per year
• 4 paid self-care days per year
• Wellness stipend ($100.00 per month)
• Professional development stipend and CEUs for trainings
• Employee Assistance Program (EAP)

Join us and make a difference in the lives of vulnerable children and families in the Bay Area.  

WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.