Client Services Executive

Job Title: Executive, Client Services

Work Location: London (Hybrid)

Start Date: ASAP

Named one of WorkLife’s 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. 

Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360° creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, a creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators and their teams.

About Client Services:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with. 

 

The team has three core functions: 

1. Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
2. Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
3. Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

 

Here’s what you’ll do day-to-day:

• Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more. 
• Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.
• Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.
• Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.
• Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.
• Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.
• Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries. 

Here’s what we’re looking for:

• Have 1+ years’ experience in the general creator and influencer landscape 
• Have an affinity for social media, content creators and/or experience is a plus

• Have strong detail-oriented, organizational and interpersonal skills
• Have a creative and curious mindset and can-do attitude.
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working.

Our Values: 

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

Our benefits and perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + winter break
• Private pension scheme
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner home office allowance 
• Up to 16 weeks of paid maternity/paternity leave
• Calm App subscription (add up to 4 dependents)
• Volunteer days
• Social programs

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.