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Client Business Lead

New York, NY

Job Title: Client Business Lead

Level: VP

Work Location: Ideally New York but will also consider Chicago, LA, or SF

Start Date: ASAP

 

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In the US, we proudly collaborate with clients [insert key clients in alphabetical order]

About the role:

The Client Business Lead is responsible for the overall health of their team with a focus on managing and growing relationships with their select clients. As a key leader in the business, this individual will work closely alongside their Client Services Directors, and Strategy and Measurement leads, ensuring that client business objectives are met, with premium client service, thoughtful and innovative strategies and actionable reporting and insights. 

Key Clients include: HP, Nestle Health Science and Anthropic.

Here’s what you’ll do day-to-day:

  • Act as the most senior point of contact for assigned clients (and key Whalar leadership stakeholders), building strong, long-term relationships and acting as a trusted advisor.
  • Work closely with clients to understand their goals, challenges, and opportunities -- to grow accounts and secure new business, driving revenue growth.
  • At a high-level, oversee the execution of campaigns, ensuring high-quality deliverables that meet or exceed client expectations
  • Be a consultative, creator economy expert, guiding, recommending and developing solutions for key clients
  • Oversee the entire client team, while managing the career pathing and reviews for all direct reports 
  • Be responsible for overall team sentiment, resourcing, capacity/workload
  • Liaise with supporting departments (Business Affairs, Marketing, HR) and 3rd party partners as needed 
  • Act as escalation point for any creator negotiations or creator/agent challenges
  • Ensure we deliver actionable insights to clients for continuous improvement.
  • Responsible for margin management, and work alongside select team members for scope development
  • Accountable for all client paperwork, SOW and POs
  • Where necessary, lead pre-sale/pitches/ proposals

Here’s what we’re looking for:

  • 10+ years agency or platform experience with a focus on business development
  • Strong experience in creative advertising partnerships at a senior level, including leading contractual negotiations. Experience at an Influencer, Social, PR or Creative agency or Platform is preferred.
  • A strategic thinker who is able to see the big picture and use data effectively to drive decision making.
  • An appreciation of creativity and culture with a deep understanding of the importance of creator marketing within the broader marketing ecosystem with the ability to discuss with senior marketers.
  • Excellent communicator and active listener.  A natural storyteller who is able to build trust and rapport with stakeholders at all levels.
  • Demonstrable team management/leadership experience
  • High EQ with a Growth mind-set - we are a business growing at pace and adaptability to respond to changing market conditions and business needs is a must.

This hybrid role, based in Hudson Yards, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office. Enjoy a collaborative environment with top-tier amenities, including beverages, snacks, and weekly happy hours, fostering productivity and camaraderie. This position combines the best of both worlds, offering the freedom to balance in-office interactions with remote work flexibility.

The salary range for this role is $180,000 - $225,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

About Whalar Group

Named one of WorkLife’s 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global Creator company on a mission to liberate the creative voice. We believe the future belongs to Creators: those who dream loud, and wrestle those dreams into the real world. Passionate, diverse, modern storytellers who create vibrant culture and value-driven communities. Brave entrepreneurs who demand a new creative playground and a new economy, the Creator Economy.

Whalar Group’s unique ecosystem includes six companies: 

  • Whalar Agency, the world’s leading independent Creator and Social agency
  • Sixteenth, a full-service, 360° Creator and talent management company
  • Foam, the operating system for talent managers
  • Moby Ventures, a creator-centric venture studio
  • Umi Games, a groundbreaking gaming studio
  • The Lighthouse, is an IRL campus for Creators and their teams.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

  • Medical, Dental, Vision
  • 25 days of PTO + Sick days + Winter break
  • Retirement planning with employer match
  • Monthly phone/internet reimbursement
  • Professional development stipend
  • New joiner Home office allowance 
  • Fertility benefits
  • Up to 16 weeks of paid parental leave
  • Volunteer days
  • Identity theft protection & Legal assistance
  • Company Paid Life & Disability Insurance
  • Extra Voluntary Life Insurance Policy
  • Voluntary Hospital and Critical Illness Insurance
  • Voluntary Pet insurance
  • Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

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