Client Manager, Client Services

Job Title: Client Services Manager

Work Location: 

Start Date: 

 

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/

About the role:

As our business continues to grow across the DACH region, we’re looking for a Client Services Manager to lead the day-to-day delivery of key client campaigns.

In this role, you’ll be responsible for ensuring campaigns are executed seamlessly — on time, on budget, and to the highest quality standards. You’ll act as a central point of coordination across internal teams, creators, and clients, while also supporting and guiding junior team members.

This is a great opportunity for someone who enjoys combining operational excellence, client management, and creative thinking in a fast-moving environment.

Here’s what you’ll do day-to-day:

• Lead day-to-day campaign delivery, ensuring timelines, budgets, and KPIs are met
• Oversee and support Client Services Executives, setting priorities and ensuring high-quality output
• Track budgets and monitor spend across campaigns
• Review creator selections and content to ensure quality and alignment
• Support (and occasionally lead) client communications and meetings
• Oversee reporting, ensuring data is accurate and insights are clear and actionable
• Identify opportunities to improve processes and ways of working

Here’s what we’re looking for:

• 3+ years of experience in an agency, brand, or digital marketing environment
• Experience managing or mentoring junior team members
• Strong organisational skills with the ability to manage multiple campaigns simultaneously
• Confident communicator with experience supporting or leading client interactions
• Strong attention to detail, particularly across budgets, timelines, and content quality
• A solid understanding of the social media and creator landscape, especially within DACH
• A clear appreciation for creative excellence and high-quality content
• Experience leveraging AI tools or emerging technologies to improve workflows, efficiency, or campaign performance
• A proactive, solution-oriented mindset with a strong sense of ownership
• Comfortable working in a fast-paced, collaborative environment

Language Requirements

• Native-level German
• Fluent, professional English (written and spoken)
• Additional languages are a plus

 

We are an office-based company located in Kurfürstendamm, Berlin, with a flexible approach to in-office days. Employees are asked to work from the office three days a week, choosing the days that suit them best. However, we come together every Thursday as a team to collaborate, connect, and celebrate the vibrant and unique Whalar culture!

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• 25 days of PTO + winter break
• Monthly phone/internet reimbursement
• New joiner's home office allowance 
• Professional development stipend
• Up to 16 weeks of paid maternity/paternity leave
• Monthly Well-being Allowance
• Volunteer days
• Social programs